Deliveries & Returns

Home Delivery

We offer standard and express delivery through Australia Post within Australia, and a standard domestic delivery service within New Zealand via NZ Post.

The Delivery cost is provided in the checkout, and is based on weight, size and delivery location.

For more details regarding our delivery options - please click here

WA and SA shipping addresses only - we recommend ordering with EXPRESS shipping; significant delays are affecting Standard delivery in these states. More info

Once your order is dispatched, you can use your tracking number to view updates on your order's progress.

Your order may come to you in more than one parcel, you will be sent a shipping tracking number for each parcel. Please note, at this time, not all stores are able to send items to you. If you place an order for click and collect, for an item that is not available for shipping at the checkout, and are unable to collect from the store selected, your order will be automatically cancelled and you will receive a refund.

For orders to an Australian delivery address, you can also track your order by entering your consignment number and searching via the Australia Post App. Parcel tracking at your fingertips Our mobile app makes it easy to track and manage your deliveries from your smartphone, tablet or smartwatch. Plus, it’s free! simply follow the steps outline here. https://auspost.com.au/about-us/about-our-site/australia-post-app

We use Australia Post for all our Australian orders and ship from multiple locations.


Our New Zealand orders sent with NZ Post (as of 2pm 15/12/22 - prior to that time, NZ orders were sent via a range of carriers from Australia)

Unfortunately, not all items are available for delivery. Delivery options are subject to availability and delivery destination.

In the instance the product is not in stock in our warehouse or a store that has shipping facilities, the item may only be available for Click and Collect. Simply remove the item that is only available for Click and Collect to proceed to select delivery for your method for all other items.

WA and SA shipping addresses only - we recommend ordering with EXPRESS shipping; significant delays are affecting Standard delivery in these states. More info

Unfortunately, not all stores are able to ship to an address as this time; for click and collect orders if your billing address is not near the collection store, we will contact you. If you are unable to collect in person (or nominate someone to pick up on their behalf), we will refund the order.

Yes - this is a new Australian service that we are offering to select postcodes within Sydney and Melbourne metro suburbs,


How does it work?
• We’ve partnered with Get it Fast (a third-party delivery service) to get orders delivered to your door in record time!
• They are an independent courier service that provide our Same Day Delivery service within select postcodes in Sydney and Melbourne metro (more suburbs coming soon).
• Order before midday and you’ll have it delivered by 8pm that same day! It’s super-fast, super easy and super convenient.
Please note:
• This service is available for $20 per order, Monday to Friday.
• The service is also subject to availability of your item(s) in the respective stores closest to you.
• This service is offered independently by Get it Fast, who provide their own delivery tracking and customer service.
• For more information, please visit Get it Fast website

Frequently Asked Questions

- How quickly will I get my order?
Order before midday Monday to Friday, and you’ll have your order delivered by 8pm that same day!
Bookings placed after 12pm, or on a weekend or public holiday, will be delivered the next business day.

- Do you offer contactless delivery?
All our orders for Same Day Delivery are contactless; this is so you don’t need to wait around all day for your orders to be delivered… our deliveries are generally made between 2pm and 8pm.

- Will I be able to track my order?
Yes, you will receive emails at each stage of the delivery; from pick up, right the way through to delivery. And you will receive a tracking number and link – so you can see your parcel’s progress on the Get it Fast website

Upon delivery, you’ll receive an email with a photo and a map of the location where the parcel has been left.

- Can I provide a specific time for delivery?
Unfortunately, we are unable to offer the ability to offer a specific time, or day for delivery.
How will I know when my order has been delivered?
You’ll receive an email with a photo and a map of the location where the parcel has been left.

- Are all LEGO products eligible for Same Day Delivery?
There are no restrictions to the type of products that can be delivered to you with our Same Day Delivery service – however, we are restricted to select postcodes, and availability of product in the stores that send out the orders to those postcodes.
Same Day (Get it Fast) Delivery is available to customers within a 10km radius of select stores within Sydney and Melbourne.
If Same Day Delivery is an option for the item(s) you have chosen, the Same Day Delivery option will display on the Delivery page in the checkout.
We will be adding more postcodes over the coming weeks and months (as well as an additional postcode ‘look up’ to see available delivery/pick up options before you get to the checkout) – we will advise customers of these service extensions, via our emails and social media pages.
Not signed up to our emails? You can sign up to our emails here, or you can follow us on Instagram and/or Facebook.

- I have more questions...
We love questions! But this delivery service is operated independently by Get it Fast, so you’ll need to communicate with them directly to find out the status of your order. Email the team at customerservice@getitfast.com.au (they are on hand between 9am and 9pm daily), or visit the Get it Fast website for more information.

Returns & Exchanges

If, for any reason you are unhappy with your online purchase, we will happily provide you with an EXCHANGE or CREDIT NOTE in store or a CREDIT NOTE within 30 DAYS of receiving your online order subject to the following:

1. Purchases must be accompanied with an itemised AG LEGO Certified Store receipt or an online confirmation email for online purchases 2. Products must be UNUSED, UNDAMAGED, UNOPENED and in their ORIGINAL packaging.


2. Products must be UNUSED, UNDAMAGED, UNOPENED and in their ORIGINAL packaging.

*See Returns & Exchanges policy for full terms & conditions

CHANGE OF MIND

If, for any reason you are unhappy with your online purchase, we will happily provide you with an EXCHANGE in instore or a CREDIT NOTE within 30 DAYS of receiving your purchase.

* Purchases must be accompanied by an itemised AG LEGO Certified Store receipt or an online confirmation email.

* Products must be UNUSED, UNDAMAGED and UNOPENED in its ORIGINAL packaging.

* Engraved and Customised items (including Pick-A-Brick and Build-A-Minifigure items) cannot be returned – unless deemed faulty.

* Display sets are sold as-is and cannot be returned or exchanged.

* Gift Cards cannot be returned or exchanged.

* There is NO exchange or return on sale items unless faulty.

 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a REPLACEMENT or REFUND for a major failure and compensation for any other rea­sonably foreseeable loss or damage.

Where an item is damaged through misuse, neglect or abnormal use, AG LEGO® Certified Stores will not provide a refund, exchange or repair.

You can change your order whilst you are still browsing and
shopping. Simply remove it or update your purchase in your online shopping bag.

However, because we send out our online orders so quickly,
unfortunately we are not able to process cancellations of orders that are being
sent to a delivery address. If you have placed an order with Click and Collect
pick up, please get in touch with us as soon as possible and we will process
the cancellation for you.

Click & Collect

Shop online & pick up in store

Click & Collect is a FREE service that allows you to order online and pick up your purchase from your preferred AG LEGO Certified store.

We offer Click & Collect from all stores within Australia and New Zealand.

- No minimum or maximum purchase $ amount.

- Your order will be ready for collection from your nominated
store in one (1) hour in all AG LEGO Certified Stores for orders placed during
store trading hours, or within two (2) hours after the store opens the next day
if you purchase outside store hours.

- You will receive an email notifying you as soon as your order is ready to collect

Please check the store trading hours & do not visit the store until you receive this email confirmation.

- Click and Collect orders will be held for a maximum of seven (7) days in
your chosen store. After this time, we will cancel your order and a refund will
be issued to the original payment method.

It's easy! Simply browse our website and find the products you want, then follow the steps below:

 

1. Select the product.

2. Click LOCATIONS+ to get an indication of which stores have this
set available.

3. Click ADD TO BAG – you are now free to browse and add other
items to your cart.

4. Once you are ready to complete your order, click the BAG icon
in the top right corner to review your cart and the ‘Proceed to Checkout’.

5. You'll see an ORDER NOTES entry box in the bag/cart - this is
where you can nominate someone else to pick up your order for you, simply add
the name and mobile number of the nominated person into this entry box.

6. Within the checkout you'll be given the option to Ship or
Pickup your order; tick the 'Pickup' option to view all the stores that have
the item(s) available for click and collect.

6. Once you have successfully placed your order, wait for us to
send you a READY TO PICKUP email telling you that your order is ready to
collect. Please wait to receive this email before collecting your order.

Our Click and Collect orders will be available in one (1) hour in
all AG LEGO Certified Stores for orders placed during store trading hours, or
within two (2) hours after the store opens the next day if you purchase outside
store hours.
Please check the website for store trading hours. 

7.  Then simply go to your
selected store with your CONFIRMATION EMAIL and your photo ID (so we know it’s
you!).

8. Your order will be held for a maximum of seven (7) days in your
chosen store. After this time, we will cancel your order and a refund will be
issued to the original payment method.

 

Please Note: If you need to nominate someone other than yourself
to collect the order, we request that you please contact the store that you
have nominated for your Click & Collect order. We may request to see
the credit card used, or to speak to the cardholder at any stage.
The
nominee will also be required to show a form of photo ID.

 

We offer Click and Collect at all of our Australian AG LEGO® Certified Stores. On the product pages, you can click on LOCATIONS + to see the stores where the product is available to purchase/Click & Collect

You can view which stores have an item/set by clicking on “Locations + ” on the product page. Stock levels by store/location are updated frequently throughout the day. All our stores offer Click & Collect.

Your order will be ready for collection from your nominated
store in one (1) hour in all AG LEGO Certified Stores for orders placed during store trading hours, or within two (2) hours after the store opens the next day, if you purchase outside store hours.

Please check the website for store trading hours.  You will receive an email notifying you as soon as your order is ready to collect. Please wait to receive this email before collecting your order, particularly if your order contains an item with engraving. 

To nominate someone else to pick up your order, please include their full name + Mobile Number in the ORDER NOTES on the CART/bag page.

Alternatively, please call the store that your order is placed with and let them know. Please provide them with the order number as well as their First & Last Names and Mobile Number of the new person picking up.

Please note: You cannot change the nominated pick-up person on the day of collection.

Once your order is ready, you have five (7) days to collect it from your nominated store.

Unfortunately, our stores are limited by the space they have, so are unable to store Click & Collect purchases for longer than 7 days.

You need to bring photo identification and a copy of your order confirmation. If somebody is collecting on your behalf, they will also need to bring a copy of the order confirmation and photo ID.

Our stores have limited space to store click and collect orders; unfortunately, we
are unable to extend the time to pick up beyond the prescribed 7 days. You can see all the store opening hours here

If you do not pick up your order within 7 days after you receive your ‘Ready for Pickup’ notification, we will cancel it automatically and you will receive a refund email. If your order is cancelled, a refund will be issued to the original payment method.

Please allow 3-5 business days for any refunds to appear on your banking statement.

Unfortunately, the store cannot be changed on your order. If you are unable to visit the chosen store, we recommend that you place another order for your preferred store and contact our Customer Care Team to cancel the order and provide a refund.

If the store cannot confirm stock availability at your preferred pick-up location, you will receive a refund email notification, and we will refund you the cost of the un-supplied item(s).

Shopping/Order Limits

We are always grateful to our customers for their interest in our products, but sometimes our most popular LEGO® sets fly off the shelves! To be fair to all our customers, we set a limit per customer on certain items/sets – especially New Releases. You can check that limit by looking at a set’s product page on our website, or by asking one of our team members in store.

We currently offer Pre-Order on selected products. Please
check details on individual product pages for further details.

For every $1.50 spent in AG LEGO® Certified Stores, you will receive 1 point. Once you reach 100 points, you will receive a $7.50 coupon to put towards your next purchase.

* VIP Points and/or Coupons cannot be used to purchase gift cards.

* VIP Points and/or Coupons cannot be redeemed for cash.

* All AG LEGO® Certified Store VIP Points and/or Coupons expire two (2) years after they are earnt, if they have not been redeemed.

* VIP Points and/or Coupons will not be accrued in any transaction involving the redemption of coupons.

* VIP Coupons once redeemed are not refundable or exchangeable. If you return or exchange any products purchased with VIP Coupons, the previously redeemed coupons will NOT be credited back onto your account.

* Multiple VIP Coupons can be used at one time, up to the value of 50% of the total transaction value.

Yes, you will earn AG LEGO® Certified Stores VIP Points and Coupons for both online and in store purchases.

VIP Program

FREE to join, with no tiers or limits, our VIP Program rewards you every time you shop online or in one of our AG LEGO® Certified Stores.

IT’S FREE!

Sign up online or in store and start collecting points.

EARNING POINTS

For every $1.50 spent in AG LEGO® Certified Stores or online, you will receive 1 point. Once you reach 100 points, you will receive a $7.50 coupon to put towards your next purchase.

For orders placed online, your points are added to your account when your order has been shipped or when you you pick up your order from a store.

In a store your points are added to your account at the time of purchase.

ENJOY EARLY ACCESS

Enjoy Early Access to some of our most desirable products, invitations to special events and VIP-only promotions such as Double Points.

Not a member? What are you waiting for? Sign up ONLINE or IN STORE now.

General T&CS

* VIP Points and/or Coupons cannot be used to purchase gift cards.

* VIP Points and/or Coupons cannot be redeemed for cash.

* All AG LEGO® Certified Store VIP Points and/or Coupons expire two (2) years after they are earnt, if they have not been redeemed.

* VIP Points and/or Coupons will not be accrued in any transaction involving the redemption of coupons.

* VIP points generally take up to 24 hours to convert into coupons. During triple points promotions, your coupons will take longer to apply to your account (up to 4 days). Please see offer terms and conditions for more details.

* VIP Coupons once redeemed are not refundable or exchangeable. If you return or exchange any products purchased with VIP Coupons, the previously redeemed coupons will NOT be credited back onto your account.

* Multiple VIP Coupons can be used at one time, up to the value of 50% of the total transaction value.

For every $1.50 spent in AG LEGO® Certified Stores, you will receive 1 point. Once you reach 100 points, you will receive a $7.50 coupon to put towards your next purchase.

You currently cannot view your VIP Point balance online. [Coming soon]

However, to view your current coupon balance, please login and view the My Account page.

If you need more information, please visit your nearest store, or Contact our Customer Care Team.

Online Purchases

Points are not applied to your online purchase until it has been shipped.

In the case where you elected to click and collect your order, the points wil be applied on the day that you pick up your order.

Points are typically converted into coupons within 24 hours.

Therefore VIP coupons will be available to use on the day after your order is shipped/you have picked up your order from the store.

Purchased in-store?

Your points will be applied at the time of purchase, and your coupons will be availble to redeem the following day.

Online purchases

Points are not applied to your online purchase until it has been shipped.

In the case where you elected to click and collect your order, the points wil be applied on the day that you pick up your order.

Points are typically converted into coupons within 24 hours.

Therefore VIP coupons will be available to use on the day after your order is shipped/you have picked up your order from the store.

Purchased in-store?

Your points will be applied at the time of purchase, and your coupons will be availble to redeem the following day.

Please Note: VIP Points and/or Coupons will not be accrued in any transaction involving the redemption of coupons. For example: If you buy a set for $100 and choose to redeem one coupon ($7.50), then you will NOT receive points for the remaining balance of the transaction.

Online Purchases

Points are not applied to your online purchase until it has been shipped.

In the case where you elected to click and collect your order, the points wil be applied on the day that you pick up your order.

Points are typically converted into coupons within 24 hours.

Therefore VIP coupons will be available to use on the day after your order is shipped/you have picked up your order from the store.

Purchased in-store?

Your points will be applied at the time of purchase, and your coupons will be availble to redeem the following day.

TO REDEEM YOUR COUPONS ONLINE

> add the items you wish to purchase to your bag/cart and make a note of the the total amount $ of your items/order

> log in to your account (top right on desktop/computer and at the bottom of the main menu on your mobile)

> view the 'My Account' page

> You will see instructions on how to source a discount code to add to the checkout and REDEEM your coupons

> add the amount in $ you wish to use in coupons. Please note, you can only redeem up to 50% of the total transaction value (this is why it's important to add all the items you want to your bag/cart and make a note of the total value of the items you would like to purchase)

> click 'redeem' - this will give you a promo/discount code - copy this number - you will need to enter this number at the checkout and you will not be able to access/view this again online (if you lose this number please contact customer care to assist you)

> go back to your bag/cart and click the 'CHECK OUT SECURELY' button

> enter the number in the box 'Gift card or discount code' and click 'APPLY"

> you can see that the coupon has been applied and you can see your DISCOUNT

VIP Coupons once redeemed are not refundable or exchangeable. If you return or exchange any products purchased with VIP Coupons, the previously redeemed coupons will NOT be credited back onto your account.

AG LEGO®Certified Stores VIP Coupons can be redeemed both IN STORE & ONLINE. Multiple coupons can be used at one time, up to the value of 50% of the total transaction value.

ONLINE


To redeem your coupons online

> add the items you wish to purchase to your bag/cart and make a note of the the total amount $ of your items/order

> log in to your account (top right on desktop/computer and at the bottom of the main menu on your mobile)

> view the 'My Account' page

> You will see instructions on how to source a discount code to add to the checkout and REDEEM your coupons

> add the amount in $ you wish to use in coupons. Please note, you can only redeem up to 50% of the total transaction value (this is why it's important to add all the items you want to your bag/cart and make a note of the total value of the items you would like to purchase)

> click 'redeem' - this will give you a promo/discount code - copy this number - you will need to enter this number at the checkout and you will not be able to access/view this again online (if you lose this number please contact customer care to assist you)

> go back to your bag/cart and click the 'CHECK OUT SECURELY' button

> enter the number in the box 'Gift card or discount code' and click 'APPLY"

> you can see that the coupon has been applied and you can see your DISCOUNT

VIP Coupons once redeemed are not refundable or exchangeable. If you return or exchange any products purchased with VIP Coupons, the previously redeemed coupons will NOT be credited back onto your account.

NO, it is not possible to redeem AG LEGO® Certified Stores VIP Coupons during the same transaction in which they are earned.

Points are typically converted into coupons within 24 hours. Therefore, if you make a purchase that qualifies for one (or more) coupons, then you will not be able to redeem those coupons until the day after you made the original transaction.

In order to join the AG LEGO® Certified Stores VIP Program, you must provide us with the following information:

* FIRST & LAST NAME

* A VALID EMAIL ADDRESS

* MOBILE PHONE NUMBER

* POSTCODE.

You can update your email address (or other personal details) at any time either ONLINE or IN STORE. You can also contact our Customer Care team.

As an AG LEGO® Certified Stores VIP Member, you will automatically receive emails regarding your membership and promotions associated with the AG LEGO® Certified Stores. If you unsubscribe from these emails, you will no longer receive important program information.

You will earn AG LEGO® Certified Stores VIP Points every time you make an eligible purchase ONLINE or at any AG LEGO® Certified Store.

Please Note: VIP Points and/or Coupons will not be accrued in any transaction involving the redemption of coupons. For example: If you buy a set for $100 and choose to redeem one coupon ($7.50), then you will NOT receive points for the remaining balance of the transaction.

VIP Coupons once redeemed are not refundable or exchangeable. If you return or exchange any products purchased with VIP Coupons, the previously redeemed coupons will NOT be credited back onto your account.

For this reason, if you choose to redeem your coupons on a purchase in AG LEGO® Certified Stores, please make sure choose your product carefully.

NO, unfortunately we cannot assign VIP Points to an account once the transaction has been finalised.

Please make sure you inform the store team PRIOR to making the purchase that you are either a member or that you wish to become a member.

NO, you cannot use AG LEGO® Certified Stores Coupons to purchase gift cards or e-card vouchers.

NO, AG LEGO®Certified Stores VIP Points and/or Coupons cannot be redeemed for cash.

NO, you cannot purchase additional AG LEGO® Certified Stores VIP Points and/or Coupons.

YES, all AGLEGO® Certified Store VIP Points and/or Coupons expire two (2) years after they are earnt, if they have not been redeemed.

No, points and/or coupons cannot be transferred to another AG LEGO Certified Stores VIP Account/Member. Please make sure you nominate your preferred account at the time of purchase.

To become a member of the AG LEGO® Certified Stores VIP Program, you must be over eighteen (18) years old AND you must be a legal resident of Australia or New Zealand.

You can become a member of the AG LEGO® Certified Stores VIP Program by signing up IN STORE or ONLINE: lego.bricksmegastore.com/account/register

Please note, if you previously registered IN STORE and wish to SHOP ONLINE, then you must also register for an ONLINE account. To ensure your accounts are linked, please use the same email address as your IN STORE account.

You may cancel your AG LEGO® Certified Stores VIP membership by contacting any AG LEGO Certified Store or by contacting our Customer Care Team. You may be asked security questions related to your account to verify that it is your account. Any accrued AG LEGO® Certified Stores VIP Points will be forfeited at the time of cancellation.

If you fail tomeet or observe any of these Terms and Conditions, AG LEGO® Certified Stores reserves the right, at its sole discretion, to terminate your membership with immediate effect.

No compensation will be offered for points earned if your AG LEGO® Certified Stores VIP membership is terminated.

AG LEGO®Certified Stores reserves the right to cancel or remove points which have been issued to your account by mistake or due to a system or human error. AG LEGO®Certified Stores will not tolerate deliberate misuse of the system when/if an error in the number of points occurs and such misuse will lead to termination of the member's account and a ban on future use.

Yes, AG LEGO®Certified Stores reserves the right to cancel or substantially modify the AG LEGO® Certified Stores VIP Program or these Terms and Conditions at any time.If does so, you will be notified by email one (1) month prior to the cancellation or any substantial modification.

Your personal information will be handled by in accordance with our Company Privacy Policy.The Privacy Policy will be updated from time to time and posted on this website.By participating in the AG LEGO Certified Store VIP Program, you acknowledge that you have read and accept the current Privacy Policy.

Personal information provided by you in connection with the AG LEGO® Certified Stores VIP Program will be used for the primary purpose of enabling to administer the AG LEGO®Certified Stores VIP and those secondary purposes disclosed in the PrivacyPolicy.

Please email us at online@bricksmegastore.com if you wish to access, update or remove your personal information or have a privacy related complaint.

Any complaint regarding a breach of the Australian Privacy Principles will be investigated by an authorised officer. The complainant will be advised of the outcome of the investigation as soon as practicable.

No, AG LEGO®Certified Stores cannot be held responsible for any misuse of your account.Further, cannot be held liable for any loss or damage arising from such misuse, hacking etc.

You should contact us immediately if you become aware of any misuse or suspected misuse of your account.

Gift Cards

The AG LEGO® Certified Stores gift card is ONLY valid in the country of issue. The card is redeemable for merchandise only and cannot be exchanged for cash, except where required by law. The card cannot be reloaded or refunded. Any value unused after the Expiry Date may not be refunded and may become the property of the issuer. For balance enquiries or addition of funds, please visit any of our LEGO® Certified Stores. This is not a credit/debit card and carries no implied warranties. Lost or stolen cards will not be replaced. Card has no value until purchased. Treat your gift card as you would cash.

An AG LEGO Certified Store e-Gift Card is an electronic voucher which is purchased online. It is sent via email to the person who purchases the e-Gift Card and is currently only available in Australia.

Please Note: The card will be sent to the person placing the order. It can then be forwarded to the recipient.

As of 14th December 2021 Australian customers can now redeem AG LEGO Certified Store Physical Gift Cards at any AG LEGO Certified Store and online at LEGO.bricksmegastore.com

Please note: The AG LEGO Certified Stores gift card is ONLY valid in the country of issue. New Zealand customers can only redeem this in AG LEGO Certified Store within their country of issue and not online at LEGO.bricksmegastore.com.

To redeem your AG LEGO Certified Stores e-Gift Card on https://lego.bricksmegastore.com, simply enter the unique code on the checkout page. The code isn't case sensitive. e-Gift Card balances are applied to the total value of an order.

If the balance available on the e-Gift Card is greater than or equal to the order total, then you can click Complete order.

If the balance available on the e-Gift Card is less than the order total, then you will be prompted to choose a second payment method for the balance before placing the order.

In addition, if your e-Gift Card email contained a PIN, you can also redeem this in one of our stores; just show your e-Gift Card to a team member at the till to process the e-Gift Card as payment. PIN-enabled gift cards were made available to purchase online from 7pm on 15th December 2021.

Those e-Gift Cards purchased online before 7pm 15th December (where a PIN was not provided) cannot be redeemed in stores.

Please do allow up to 24 hours after placing your order to receive all your gift cards via email (if you place an order for more than one gift card, they may not all come through to your inbox at the same time).
Some inboxes (particularly work Microsoft outlook email) have a higher security threshold in place - which means it takes a little longer for you to to receive the gift cards. Unfortunately this delay for “security checks” is out of our control.

An AG LEGO Certified Store Gift Card is a wallet-sized, plastic card that works like a debit card. It can be purchased in any AG LEGO Certified Store and can be used for purchases both in-store and online from the 14th December 2021. Please note: The AG LEGO Certified Stores gift card is ONLY valid in the country of issue. The card is redeemable for merchandise only and cannot be exchanged for cash except where required by law. The card cannot be reloaded or refunded. Any value unused after the Expiry Date may not be refunded and may become the property of the issuer. Lost or stolen cards will not be replaced.

 

An AG LEGO Certified Store E-Gift Card is an electronic gift voucher. It is sent via email in HTML format.

e-Gift cards that have a PIN included within the e-Gift Card email, can be redeemed both in our stores and online.

Where someone has received an e-Gift Card email that does not include a PIN, can ONLY be used on the AG LEGO certified Store website ( https://lego.bricksmegastore.com/).

Please Note: The voucher will be sent to the person placing the order. It can then be forwarded to the recipient.

If you are purchasing a AG LEGO Certified Store E-Gift Voucher for a gift, then you will have to forward the E-Gift Voucher email to the recipient.

Please do allow up to 24 hours after placing your order to receive all your gift cards via email (if you place an order for more than one gift card, they may not all come through to your inbox at the same time).
Some inboxes (particularly work Microsoft outlook email) have a higher security threshold in place - which means it takes a little longer for you to to receive the gift cards. Unfortunately this delay for “security checks” is out of our control.

All AG LEGO Certified Physical Gift Cards bought in a store and all e-Gift Cards purchased online, from 31 March 2018 will expire three years from the issue date.

To check your balance, please visit one of our stores, or email online@bricksmegastore.com

We do not sell our e-Gift Cards anywhere other than this website, and in our stores. If you are offered, or see, an e-Gift Card via 'resell' sites such as gumtree, Facebook marketplace or eBay, please be advised that these are likely to be fraudulent.

We do deactivate all gift cards that are found to be fraudulent; if you purchase one of these cards from a 'reseller', you will be unable to redeem this card, and we are unable to support recouping of any funds you may have lost in purchasing these deactivated gift cards.

If you have any issue with e-Gift Cards bought directly from our website, please do contact us.

No, a gift card can only be redeemed in the same country (and currency) that the gift card was purchased.

So an Australian gift card (purchased in AUD$) can only be used in an Australian store; likewise a New Zealand gift card (purchased in NZD$) can only be redeemed in a New Zealand store.

At this time, e-Gift Cards can only be purchased online in Australia (in AUD$).

NO – once purchased AG LEGO Certified Store Gift Cards or AG LEGO Certified Store E-Gift Cards CANNOT be refunded or returned, unless required by law.

Please email our Customer Support Team at online@bricksmegastore.com

Missing Bricks?

We’re really sorry to hear that something was missing from your new LEGO® set.

LEGO does their best to make every set perfect and they take it very seriously when a faulty one sneaks through. Don’t worry though, they can send you the parts you need!

For any missing bricks, please contact LEGO directly.

https://www.lego.com/en-au/service/replacementparts.

LEGO® Customer Service (Open 24 hours from Monday to Friday)

AU: 1800 823 757
NZ: 0800 480 381

Terms & Conditions

AG LEGO® CERTIFIED STORES 

VIP FEBRUARY PROGRAM COMPETITION

Terms and Conditions

1. Information on how to enter and the prizes form part of
these conditions of entry. Entry into the Promotion is deemed acceptance of
these terms and conditions of entry.

2. The Promoter is Alquemie LCS Pty Ltd (ABN 14 629 981 497)
of Level 26, 1 O’Connell Street, Sydney, NSW 2000. 

Duration

3. The game of chance competition commences at 9am (AEDT) on
Sunday 1st February 2023 and closes at 11:59pm (AEDT) on Tuesday 28th
February 2023 (“Competition Period”).

Eligibility to Enter

4. Entry is open to all Australian residents who are 18
years or older. Employees and their immediate families of the Promoter and its
related companies are not eligible to enter.

Entry into the game of chance competition

5. This is a game of chance competition.

6. To enter, eligible entrants must “sign-up to the AG LEGO
Certified Stores VIP Program” (located on the website
www.lego.bricksmegastore.com) and complete all sign-up details which includes:
first name, last name, email, create a password and then select ‘create my
account’.) 

7. The Promoter is not responsible for any lost, late or
misdirected entries.

8. Multiple entries are not allowed.

9. The time of entry will be deemed to be the time the entry
is received by the Promoter.

10. The Promoter reserves the right, at any time, to verify
the validity of entries and Eligible Entrants (including an entrant's identity,
age and place of residence) and to disqualify any entrant who tampers with the
entry process. Failure by the Promoter to enforce any of its rights at any
stage does not constitute a waiver of those rights.

Drawing of Entries

11. The winner will be chosen randomly from a list of people
who have signed up to the AG LEGO Certified Stores VIP Program from Wednesday 1st
February at 9:00am (AEDT) until Tuesday 28th of February 2023 (AEDT)
at 11:59pm.

12. The Promoter’s decision is final, and no correspondence
will be entered into.

13. The winner will be notified via direct message within
three (3) business days of the draw and their name will be published
on  https://lego.bricksmegastore.com/ from Friday 3rd of March  2023.

Prize Details

14. Prize consists of 1 x
hard-to-find LEGO® ICONS™ Eiffel Tower #10307

This set is valued at $999.99 (AUD) each.

15. Total prize pool is 999.99 (AUD).

16. Each prize must be taken as stated and no compensation
will be payable if a winner is unable to use the prize as stated. Prizes are
not exchangeable or redeemable for cash or other goods or services. A prize
cannot be transferred to any other person, unless agreed to by the Promoter. It
is a condition of accepting a prize that the winner accepts the conditions of
use of that prize.

17. If the Prize is unavailable, for whatever reason, the
Promoter reserves the right to substitute for a Prize of equal or greater
value, subject to any State regulation/approval. The Prize must be taken as
offered and cannot be varied.

18. The Promoter will not be liable for any loss or damage
whatsoever which is suffered (including but not limited to indirect or
consequential loss), or for any personal injury suffered or sustained in
connection with the Prize or redemption of the Prize, except for any liability
which cannot be excluded by any applicable Australian law (in which case, that
liability is limited to the minimum allowable by law).

 Entry Details and Privacy

19. Any personal information provided by entrants to the
Promoter in the course of entering the game of chance competition will be dealt
with by the Promoter in accordance with these terms and conditions and the
Promoter’s Privacy Policy. Entrants’ personal information will be used for the
purposes of conducting the Promotion, redeeming the Prizes, any other matter
connected to or incidental to the Promotion and for distributing communications
and marketing materials and event information in the future.

Right of the Promoter to Redraw

20. The Promoter reserves the right to redraw in the event
of an entrant being unable to satisfy these promotion terms and conditions or
forfeiting or not claiming a prize. For any prize that remains unclaimed at
2:00pm (AEDT) on Tuesday 28th of February 2023, a second draw will
be conducted by the Promoter subject to any written direction given under
applicable law. Any winners determined in accordance with clause will be
notified by direct message within 2 business days after the draw and their
names will be published on https://lego.bricksmegastore.com/ within 7 days
after the draw.

Terms and Conditions:

Clearance

CLEARANCE is available ONLINE (lego.bricksmegastore.com) and in all AG LEGO Certified Stores from 8:00am AEDT 26.12.22 – while stocks last. Offer is not valid at LEGO.com, LEGOLAND® Parks, LEGOLAND Discovery Centres or LEGO® Dreamworld. Offer is available on selected sets only. Not all sets are available in all stores. Prices are as marked and no further discounts apply. The offer is not redeemable for cash, it cannot be redeemed against a prior purchase and is not available in conjunction with any other offer. AG LEGO® Certified Stores reserves the right to amend or cancel this promotion at any time without prior notice.

PAST PROMOTIONS

FREE LEGO® BIONICLE

The FREE LEGO® BIONICLE (40581) gift with purchase promotion is valid ONLINE (lego.bricksmegastore.com) and in all AG LEGO Certified Stores in Australia, when you spend $170 or more on qualifying LEGO® CITY, NINJAGO, FRIENDS, CLASSICS, DOTS and CREATOR 3-IN-1 sets. Offer is not valid at LEGO.com, LEGOLAND® Parks, LEGOLAND Discovery Centres or LEGO® Dreamworld. The offer is valid from 27.01.23 - 29.01.23 while stocks last. Offer valid for members of the AG LEGO Certified Store VIP program only. The offer is not redeemable for cash, it cannot be redeemed against a prior purchase and is not available in conjunction with any other offer. Limit of one per customer. If you return the product purchased to redeem the LEGO® BIONICLE (40581) set and the total purchase equals less than $170, then the LEGO® BIONICLE (40581) set must also be returned. AG LEGO® Certified Stores reserves the right to amend or cancel this promotion at any time without prior notice.

FREE LEGO® FOREST HIDEOUT

The FREE LEGO® FOREST HIDEOUT (40567) gift with purchase promotion is valid ONLINE (lego.bricksmegastore.com) and in AG LEGO Certified Store Newmarket for New Zealand Customers only. Offer valid when you spend $209 or more on qualifying sets. Offer is not valid at LEGO.com, LEGOLAND® Parks, LEGOLAND Discovery Centres or LEGO® Dreamworld. The offer is valid from 27.01.23 while stocks last. Offer valid for members of the AG LEGO Certified Store VIP program only. The offer is not redeemable for cash, it cannot be redeemed against a prior purchase and is not available in conjunction with any other offer. Limit of one per customer. If you return the product purchased to redeem the LEGO® FOREST HIDEOUT (40567) set and the total purchase equals less than $209, then the LEGO® FOREST HIDEOUT (40567) set must also be returned. AG LEGO® Certified Stores reserves the right to amend or cancel this promotion at any time without prior notice.

BUY 2 LEGO® BUILD A MINIFIGURE 3-PACKS FOR ONLY $30.

Offer is valid ONLINE (lego.bricksmegastore.com) for Australian customers and all AG LEGO Certified stores (Not available online for New Customers) . Offer is not valid at LEGO.com, LEGOLAND® Parks, LEGOLAND Discovery Centres or LEGO® Dreamworld. The offer is valid from 19.01.23 – 22.01.23. The offer is not redeemable for cash, it cannot be redeemed against a prior purchase and is not available in conjunction with any other offer. AG LEGO® Certified Stores reserves the right to amend or cancel this promotion at any time without prior notice.

Buy 2 LEGO® Build a Minifigure 3-PACKS for only $30.

Offer is valid in-store only at AG LEGO certified store Westfield Newmarket. Offer is not valid online (lego.bricksmegastore.com) in New Zealand. Offer is not valid at LEGO.com, LEGOLAND® Parks, LEGOLAND Discovery Centres or LEGO® Dreamworld. The offer is valid from 19.01.23 – 22.01.23. The offer is not redeemable for cash, it cannot be redeemed against a prior purchase and is not available in conjunction with any other offer. AG LEGO® Certified Stores reserves the right to amend or cancel this promotion at any time without prior notice.

FREE LEGO® DOTS Pencil Holder

The LEGO® Dots Pencil Holder (40561) gift with purchase promotion is valid online (https://lego.bricksmegastore.com) and in AG LEGO Certified Stores only. Offer valid from 16.01.23 (8:30AM AEDT) – while stocks last (NZ ended 18.01.23 midday AEDT) (AU ended 20.01.22 9AM AEDT). The gift with purchase offer may be redeemed ONCE during the offer period. Offer valid for members of the AG LEGO® Certified Store VIP program only. The offer is not redeemable for cash, it cannot be redeemed against a prior purchase and is not available in conjunction with any other offer. Excludes the purchase of gift cards. If you return the product purchased to redeem the LEGO® Dots Pencil Holder (40561) set and the total purchase equals less than $139, then the LEGO® Dots Pencil Holder (40561) set must also be returned. AG LEGO® Certified Stores reserves the right to amend or cancel this promotion at any time without prior notice.

Free Engraving with any 2x4 LEGO® Keyring Purchase
FREE engraving promotion on any 2x4 LEGO® Keyring purchase is valid online (https://lego.bricksmegastore.com) and in AG LEGO Certified Stores only. Offer is not valid at LEGO.com, LEGOLAND® Parks, LEGOLAND Discovery Centres or LEGO® Dreamworld. The offer is Valid for one day only 17.01.23 (8:40AM AEDT). Offer valid for members of the AG LEGO® Certified Store VIP program only. Personalised LEGO® Keyrings are non-refundable and non-exchangeable. The offer is not redeemable for cash, it cannot be redeemed against a prior purchase and is not available in conjunction with any other offer. AG LEGO® Certified Stores reserves the right to amend or cancel this promotion at any time without prior notice.

Receive a LEGO® Creator 3-in-1 | Mystic Witch (40562) with full-priced purchases over $199.
The LEGO® Creator 3-in-1 Mystic Witch (40562) gift with purchase promotion is valid online for New Zealand Customers (https://lego.bricksmegastore.com) and in select AG LEGO Certified Stores only. Offer valid from 13.01.23 (8:30AM AEDT) - 15/01/23 (11:59PM AEDT) while stocks last. The gift with purchase offer may be redeemed ONCE during the offer period. The offer is not redeemable for cash, it cannot be redeemed against a prior purchase and is not available in conjunction with any other offer. Excludes the purchase of gift cards. If you return the product purchased to redeem the LEGO® Creator 3-in-1 Mystic Witch (40562) set and the total purchase equals less than $199, then the LEGO® Creator 3-in-1 Mystic Witch (40562) set must also be returned. AG LEGO® Certified Stores reserves the right to amend or cancel this promotion at any time without prior notice.

FREE LEGO® Year of the Rabbit

The Limited-Edition LEGO® Year of the Rabbit (40575) gift with purchase promotion is valid online (https://lego.bricksmegastore.com) and in all AG LEGO Certified stores. Offer valid from 09.01.23 (8:40am AEDT) - 15.01.23 (11:59PM AEDT) while stocks last. The gift with purchase offer may be redeemed ONCE during the offer period. Offer valid for members of the AG LEGO Certified Store VIP program only. The offer is not redeemable for cash, it cannot be redeemed against a prior purchase and is not available in conjunction with any other offer. Excludes the purchase of gift cards. If you return product purchased to redeem the Limited-Edition LEGO® Year of the Rabbit (40575) set and the total purchase equals less than $88, the LEGO® Year of the Rabbit (40575) set must also be returned. AG LEGO® Certified Stores reserves the right to amend or cancel this promotion at any time without prior notice.

FREE LEGO® Blacktron Cruiser (40580) when you spend $310 more on full price items*

The LEGO® Blacktron Cruiser (40580) gift with purchase promotion is valid on full price items online for Australian Customers (https://lego.bricksmegastore.com) and in all AG LEGO Certified stores - Excluding Westfield Newmarket. Offer valid from 01.01.23 - While stocks last (Ended 08/01/23 10:00am AEDT). The gift with purchase offer may be redeemed ONCE during the offer period. The offer is not redeemable for cash, it cannot be redeemed against a prior purchase and is not available in conjunction with any other offer. Excludes the purchase of gift cards. If you return product purchased to redeem the LEGO® Blacktron Cruiser (40580) set and the total purchase equals less than $310, the LEGO® Blacktron Cruiser (40580) set must also be returned. AG LEGO® Certified Stores reserves the right to amend or cancel this promotion at any time without prior notice.

 

The Build A Minifigure 3-Pack is available for shipping orders only - Click and Collect is not available at this time. However, all our stores have
an extensive range and you can visit any store to build your own minifigure
3-pack in store.

Minifigures are sold in packs of 3 and cannot be
purchased separately.

The three Minifigures will be packed in the 3-Pack plastic packaging
(holder).   

You can add more than one of the same minifigure to your 3-Pack, i.e.
you can order three of the same minifigure.

Sometimes our most popular LEGO® sets really do fly off the shelves; especially at
Christmas. To be fair to all our customers, we set a limit per customer on certain items/sets – we have applied a limit of three Build a Minifigure
3-Packs per customer – i.e. you can order a maximum of 9 of the same
Minifigure.

 The individual Minifigures are as per the images shown – we cannot change any elements e.g., Head / accessories. Once a particular Minifigure
sells out, it will no longer be shown as an option to select in the ‘Build a Minifigure 3-Pack’.

 If you can no longer see your
preferred minifigure on the website, unfortunately, it means it is sold out and
no longer available for purchase. We do replenish these regularly, so please
check back at a later time to see if we have more available 

 The Build a Minifigure 3-Pack, and all of its components, are
non-refundable and not able to be exchanged 

1. Engraving is available on SELECTED colours of our LEGO 2x4 block keychains > those colours that can be engraved will show an ‘Add Engraving’ option on the product page, above the orange 'Add to Bag' button. 

2. Engraved items are available for both shipping and Click and Collect (Pickup within Australia and New Zealand) in all stores except Townsville. 

3. Please do wait until you receive your ‘Ready for pickup’ email before coming into the store. If you come in to collect your order before you have received this email, you may be asked to return at a later time (when engraving has been completed).

4. Engraving is not available on any other items on the website at this time.

5. Only white or black ink will be used for engraving. Black ink will be used on light-coloured blocks e.g., Pink. White ink will be used on all other colours of block
keychains. The colour of ink is automatically applied and we are unable to accept any special requests for changes or different-coloured ink at this time.  

6. All engravings are limited to 8 characters and pre-fixed to sentence case – this means only the first letter can be upper case / capitalised. 

7. All engravings are limited to letters and numbers; symbols and emojis cannot be engraved 

8. Our Engraving machines are able to cater for different characters and accents within different languages. 

9. There are some words which cannot be engraved due to the settings we have in place – if you have any questions, please contact customer care

 

Our stores offer a range of engraving options – each store has different options available, so please do visit a store to talk through how they might be able to accommodate your special request(s). 

Please Note: Engraved and Customised items cannot be returned unless deemed faulty.

For Occupational Health and Safety reasons we do NOT accept refunds or exchanges for customised items such as Pick-A-Brick cups, Build-a-Minifigure and engraved Key Chains.

Frequently Asked Questions

LEGO®Certified Stores are owned and operated by a licensed independent third-party. Offers, promotions, pricing, and inventory may vary, and the LEGO VIP loyalty program will not be available. LEGO® Certified Stores have a separate VIP loyalty program where you can earn points, hear about news, events and special VIP member exclusive offers.

AG LEGO®Certified Stores are operated by Alquemie Group.

We are always grateful to our customers for their interest in our products, but sometimes, our most popular LEGO® sets fly off the shelves! To be fair to all our customers, we set a limit per customer on certain items/sets – especially New Releases. You can check that limit by looking at a set’s product page on our website, or by asking one of our team members in store.

Yes, we are happy to provide a credit note or exchange on Click and Collect orders. An exchange is available for online orders instore, or you can return items to the warehouse for a credit note. In accordance with our Returns & Exchange policy.

Please note that we are unable to offer refunds or any exchanges on Build A Minifigure 3-Pack sets or any items that have been engraved.

All refunds are reverse transactions back to the same payment method you used when you placed your order.

Please allow 3-5 business days for any refunds to appear on your banking statement.

For items purchased using American Express, please note there may be a delay in clearing the funds of 5-7 Business Days due to AMEX’s security feature

If your funds are still not showing in your bank account/against your credit card within 10 business days, please contact us.

Payment Methods

For your convenience, we offer a wide range of the most popular payment methods.

Those shown below are available online, with more payment options availabile in our stores, such as Alipay, apple pay and google pay.

We offer payment via PayPal online in both Australia and New Zealand.

You can now also pay with PayPal's new Pay-in-4; simply click on PayPal when you reach the payment stage at the checkout ,and you'll be redirected to PayPal where you can select the Pay-in-4 option when you log in.

ONLINE

You can now shop with Afterpay online in Australia, Unfortunately, we are unable to offer Afterpay on orders placed in NZ$ at this time.

IN OUR STORES

We offer Afterpay as a payment option in our stores in Australia, and it will be launched in New Zealand very soon.

IN STORE

You can use Klarna in all our Australian and New Zealand stores.

ONLINE

Klarna can be used as a payment option for orders shipped to Australia very soon - watch this space! Unfortunately, Klarna will not be available on NZ$ orders shipping to New Zealand.

Zip gives you the freedom to own it today. No fuss, no wait, no worries.

Pay with ZIP for ONLINE purchases.

1. WANT IT – Browse and fill your cart.

2. GET IT – Select ‘Pay with Zip’ at the checkout.

3. OWN IT – The goodies are yours, nothing to pay today!

Pay with ZIP for IN STORE purchases.

1. Download the ZIP app.

2. Tap ‘instore’ in the bottom menu.

3. Select generate payment code, and share or scan your code.

4. Wait for the confirmation and… the goodies are yours, nothing to pay today!

ALL you need is:

- A valid email address and mobile number.

- Be at least 18 years old.

- Be an Australian Citizen or Permanent Resident.

- Have a good credit history.

Visit https://zip.co/ for more information.

Little things. Big things. Everything. No interest ever.

 

How do I use humm IN STORE?

 

1. Just download the humm app and follow the prompts to obtain your humm spending limit. 2. Complete your shopping.

3. Access the humm app and tap the barcode icon.

4. Show our Brick Specialists (at the counter) your barcode that they will scan.

5. Then take your purchases home today and pay later with humm.

 

How do I use humm ONLINE?

 

1. Browse and fill your cart.

2. Select ‘Pay with Humm’ at the checkout.

3. Complete your purchase and then the goodies are yours.

Visit https://www.shophumm.com.au/ for more information.

Laybuy lets you receive your purchase now and spread the total cost over 6 weekly automatic payments.

How do I use Laybuy IN STORE?

 

1. Take your items to the counter and ask to pay by Laybuy. 2. Provide your mobile number to our Brick Specialists.

3. You will receive an instant text message with a link to complete your purchase.

4. Choose your payment day, view your schedule and select PAY NOW.

5. You’re done! Payment will be taken out each week automatically.

 

How do I use Laybuy ONLINE?

1. Proceed to checkout as normal and select Laybuy as your payment method.

2. Login or sign up and complete your order in seconds.

3. Choose your payment day, view your schedule and select PAY NOW.

4. You’re done! Payment will be taken out each week automatically.

 

Visit https://www.laybuy.com/au/ for more information.

Equal weekly or fortnightly instalments. No interest. None.

How do I use Open Pay IN STORE?

1. Take your items to the counter and ask to pay by Open Pay.

2. Open up your app and press In-store

3. Present the store staff with your barcode or 9-digit Customer ID number so that they can lodge the plan on their end. 

4. Once they've done that, press Proceed and then select your plan terms.

5. Within the Plan Summary screen you will be able to alter your repayment options, set the day of the week you want instalments to come out, and assign the debit or credit card you wish to use. Once you're happy, press Create Plan.

6. You’re done! Payment will be taken out automatically.

 

How do I use Laybuy ONLINE?

1. Proceed to checkout as normal and select Open Pay as your payment method.

2. Login or sign up and complete your order in seconds.

3. Within the Plan Summary screen you will be able to alter your repayment options, set the day of the week you want instalments to come out, and assign the debit or credit card you wish to use. Once you're happy, press Create Plan.

4. You’re done! Payment will be taken out automatically.

Visit https://www.openpay.com.au/ for more information.

AVAILABLE IN-STORE ONLY.

Its primary product is a digital wallet, Alipay Wallet, which also includes a mobile app that allows customers to conduct transactions directly from their mobile devices.

How do I use Alipay IN STORE?

1. Download the Alipay app.

2. Take your items to the counter and ask to pay by Alipay.

3. On you App, Press 1 to scan QR code.

3. Our Brick Specialists will prompt you to scan a QR code displayed on terminal.

4. Review payment in-app and confirm.

Visit https://global.alipay.com/platform/site/ihome for more information

Personal Details

To update your personal details, please visit one of our stores, or Log into your account and follow the prompts.

Yes. At AG LEGO Certified Stores, we take your privacy seriously. For more information please refer to our Privacy Policy. We store any information you give us securely and we use high-level SSL encryption technology which is the most advanced security software currently available for online transactions.

New Stores

You will be the first to know about any new store announcements by following us on Instagram and Facebook @legocertifiedstores_anz.