Deliveries & Returns

Home Delivery

We offer standard and express delivery through Australia Post within Australia, and a standard domestic delivery service within New Zealand via NZ Post.

The Delivery cost is provided in the checkout, and is based on weight, size and delivery location.

For more details regarding our delivery options - please click here

Once your order is dispatched, you can use your tracking number to view updates on your order's progress.

Your order may come to you in more than one parcel, you will be sent a shipping tracking number for each parcel. Please note, at this time, not all stores are able to send items to you. If you place an order for click and collect, for an item that is not available for shipping at the checkout, and are unable to collect from the store selected, your order will be automatically cancelled and you will receive a refund.

For orders to an Australian delivery address, you can also track your order by entering your consignment number and searching via the Australia Post App. Parcel tracking at your fingertips Our mobile app makes it easy to track and manage your deliveries from your smartphone, tablet or smartwatch. Plus, it’s free! simply follow the steps outline here. https://auspost.com.au/about-us/about-our-site/australia-post-app

We use Australia Post for all our Australian orders and ship from multiple locations.

Digital Parcel Collection notification 

From 26 June, parcel receivers who have registered with MyPost will be updated about their parcel with digital notifications*. If a delivery was attempted but no one was home, customers will be informed via email, the Australia Post app, or by SMS. These customers will receive notification of attempted delivery with details of where to collect their item, when the item is available for collection – ensuring their item is ready for them when they arrive. Customers receiving parcels can customise how they receive notifications from Auspost within their notification preferences, so they receive the information in the way that suits them best. 

"If you're not at home, Australia Post will notify you via the AusPost app, email, or SMS*. If your parcel has not been successfully matched to your MyPost account, Australia Post will leave a card." 

Unfortunately, not all items are available for delivery. Delivery options are subject to availability and delivery destination.

In the instance the product is not in stock in our warehouse or a store that has shipping facilities, the item may only be available for Click and Collect. Simply remove the item that is only available for Click and Collect to proceed to select delivery for your method for all other items.

Due to adverse weather in QLD, the dispatch of some orders may be slightly delayed.

For more information please reference our delivery page.

Unfortunately, not all stores are able to ship to an address as this time; for click and collect orders if your billing address is not near the collection store, we will contact you. If you are unable to collect in person (or nominate someone to pick up on their behalf), we will refund the order.

Yes - this is a new Australian service that we are offering to Australian customers for select postcodes (Within a 10km radius from select LEGO® Certified Stores) and sets are subject to availability


How does it work?
• We’ve partnered with Get it Fast (a third-party delivery service) to get orders delivered to your door in record time!
• They are an independent courier service that provide our Same Day Delivery service within select postcodes (within a 10km radius from select LEGO® Certified Stores) more suburbs coming soon.
• Order before midday and you’ll have it delivered by 8pm that same day! It’s super-fast, super easy and super convenient.
Please note:
• This service is available for $20 per order, Monday to Friday.
• The service is also subject to availability of your item(s) in the respective stores closest to you.
• This service is offered independently by Get it Fast, who provide their own delivery tracking and customer service.
• For more information, please visit Get it Fast website

Frequently Asked Questions

- How quickly will I get my order?
Order before midday Monday to Friday, and you’ll have your order delivered by 8pm that same day!
Bookings placed after 12pm, or on a weekend or public holiday, will be delivered the next business day.

- Do you offer contactless delivery?
All our orders for Same Day Delivery are contactless; this is so you don’t need to wait around all day for your orders to be delivered… our deliveries are generally made between 2pm and 8pm.

- Will I be able to track my order?
Yes, you will receive emails at each stage of the delivery; from pick up, right the way through to delivery. And you will receive a tracking number and link – so you can see your parcel’s progress on the Get it Fast website

Upon delivery, you’ll receive an email with a photo and a map of the location where the parcel has been left.

- Can I provide a specific time for delivery?
Unfortunately, we are unable to offer the ability to offer a specific time, or day for delivery.
How will I know when my order has been delivered?
You’ll receive an email with a photo and a map of the location where the parcel has been left.

- Are all LEGO products eligible for Same Day Delivery?
There are no restrictions to the type of products that can be delivered to you with our Same Day Delivery service – however, we are restricted to select postcodes, and availability of product in the stores that send out the orders to those postcodes.
Same Day (Get it Fast) Delivery is available to customers within a 10km radius of select stores.
If Same Day Delivery is an option for the item(s) you have chosen, the Same Day Delivery option will display on the Delivery page in the checkout.
We will be adding more postcodes over the coming weeks and months (as well as an additional postcode ‘look up’ to see available delivery/pick up options before you get to the checkout) – we will advise customers of these service extensions, via our emails and social media pages.
Not signed up to our emails? You can sign up to our emails here, or you can follow us on Instagram and/or Facebook.

- I have more questions...
We love questions! But this delivery service is operated independently by Get it Fast, so you’ll need to communicate with them directly to find out the status of your order. Email the team at customerservice@getitfast.com.au (they are on hand between 9am and 9pm daily), or visit the Get it Fast website for more information.

Returns & Exchanges

If, for any reason you are unhappy with your online purchase, we will happily provide you with an EXCHANGE or CREDIT NOTE in store or a CREDIT NOTE within 30 DAYS of receiving your online order subject to the following:

1. Purchases must be accompanied with an itemised AG LEGO Certified Store receipt or an online confirmation email for online purchases 2. Products must be UNUSED, UNDAMAGED, UNOPENED and in their ORIGINAL packaging.


2. Products must be UNUSED, UNDAMAGED, UNOPENED and in their ORIGINAL packaging.

*See Returns & Exchanges policy for full terms & conditions

CHANGE OF MIND

If, for any reason you are unhappy with your online purchase, we will happily provide you with an EXCHANGE in instore or a CREDIT NOTE within 30 DAYS of receiving your purchase.

* Purchases must be accompanied by an itemised AG LEGO Certified Store receipt or an online confirmation email.

* Products must be UNUSED, UNDAMAGED and UNOPENED in its ORIGINAL packaging.

* Engraved and Customised items (including Pick-A-Brick and Build-A-Minifigure items) cannot be returned – unless deemed faulty.

* Display sets are sold as-is and cannot be returned or exchanged.

* Gift Cards cannot be returned or exchanged.

* There is NO exchange or return on sale items unless faulty.

 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a REPLACEMENT or REFUND for a major failure and compensation for any other rea­sonably foreseeable loss or damage.

Where an item is damaged through misuse, neglect or abnormal use, AG LEGO® Certified Stores will not provide a refund, exchange or repair.

You can change your order whilst you are still browsing and
shopping. Simply remove it or update your purchase in your online shopping bag.

However, because we send out our online orders so quickly,
unfortunately we are not able to process cancellations of orders that are being
sent to a delivery address. If you have placed an order with Click and Collect
pick up, please get in touch with us as soon as possible and we will process
the cancellation for you.

Click & Collect

Shop online & pick up in store

Click & Collect is a FREE service that allows you to order online and pick up your purchase from your preferred AG LEGO Certified store.

We offer Click & Collect from all stores within Australia and New Zealand.

- No minimum or maximum purchase $ amount.

- Our Click and Collect orders will be available in four (4) hours in all AG LEGO Certified Stores for orders placed during store trading hours.

- You will receive an email notifying you as soon as your order is ready to collect

Please check the store trading hours & do not visit the store until you receive this email confirmation.

- Click and Collect orders will be held for a maximum of seven (7) days in
your chosen store. After this time, we will cancel your order and a refund will
be issued to the original payment method.

It's easy! Simply browse our website and find the products you want, then follow the steps below:

 

1. Select the product.

2. Click LOCATIONS+ to get an indication of which stores have this
set available.

3. Click ADD TO BAG – you are now free to browse and add other
items to your cart.

4. Once you are ready to complete your order, click the BAG icon
in the top right corner to review your cart and the ‘Proceed to Checkout’.

5. You'll see an ORDER NOTES entry box in the bag/cart - this is
where you can nominate someone else to pick up your order for you, simply add
the name and mobile number of the nominated person into this entry box.

6. Within the checkout you'll be given the option to Ship or
Pickup your order; tick the 'Pickup' option to view all the stores that have
the item(s) available for click and collect.

6. Once you have successfully placed your order, wait for us to
send you a READY TO PICKUP email telling you that your order is ready to
collect. Please wait to receive this email before collecting your order.

Our Click and Collect orders will be available in four (4) hours in all AG LEGO Certified Stores for orders placed during store trading hours. Please check the website for store trading hours. 

7.  Then simply go to your
selected store with your CONFIRMATION EMAIL and your photo ID (so we know it’s
you!).

8. Your order will be held for a maximum of seven (7) days in your
chosen store. After this time, we will cancel your order and a refund will be
issued to the original payment method.

 

Please Note: If you need to nominate someone other than yourself
to collect the order, we request that you please contact the store that you
have nominated for your Click & Collect order. We may request to see
the credit card used, or to speak to the cardholder at any stage.
The
nominee will also be required to show a form of photo ID.

 

We offer Click and Collect at all of our Australian AG LEGO® Certified Stores. On the product pages, you can click on LOCATIONS + to see the stores where the product is available to purchase/Click & Collect

You can view which stores have an item/set by clicking on “Locations + ” on the product page. Stock levels by store/location are updated frequently throughout the day. All our stores offer Click & Collect.

Your order will be ready for collection from your nominated
store in four (4) hours in all AG LEGO Certified Stores for orders placed during store trading hours.

Please check the website for store trading hours.  You will receive an email notifying you as soon as your order is ready to collect. Please wait to receive this email before collecting your order, particularly if your order contains an item with engraving. 

To nominate someone else to pick up your order, please include their full name + Mobile Number in the ORDER NOTES on the CART/bag page.

Alternatively, please call the store that your order is placed with and let them know. Please provide them with the order number as well as their First & Last Names and Mobile Number of the new person picking up.

Please note: You cannot change the nominated pick-up person on the day of collection.

Once your order is ready, you have seven (7) days to collect it from your nominated store.

Unfortunately, our stores are limited by the space they have, so are unable to store Click & Collect purchases for longer than 7 days.

You need to bring photo identification and a copy of your order confirmation. If somebody is collecting on your behalf, they will also need to bring a copy of the order confirmation and photo ID.

Our stores have limited space to store click and collect orders; unfortunately, we
are unable to extend the time to pick up beyond the prescribed 7 days. You can see all the store opening hours here

If you do not pick up your order within 7 days after you receive your ‘Ready for Pickup’ notification, we will cancel it automatically and you will receive a refund email. If your order is cancelled, a refund will be issued to the original payment method.

Please allow 3-5 business days for any refunds to appear on your banking statement.

Unfortunately, the store cannot be changed on your order. If you are unable to visit the chosen store, we recommend that you place another order for your preferred store and contact our Customer Care Team to cancel the order and provide a refund.

If the store cannot confirm stock availability at your preferred pick-up location, you will receive a refund email notification, and we will refund you the cost of the un-supplied item(s).

Pre-Orders

We currently offer Pre-Order on selected products. Please
check details on individual product pages for further details.

Pre-order is available on selected sets. Items available for Pre-order will have Pre-order button instead of an ADD TO BAG, accompanied by text above outlining the date the item will be shipped/ ready for click and collect. All sets available for Pre-order are highlighted here

1. Select the Pre-order product.

2. Click LOCATIONS+ to get an indication of which stores have this set available. If you wish to place a click and collect order.

3. Click PRE-ORDER – you are now free to browse and add other
items to your cart. Please note the text above in green will highlight the date shipping/click and collect will be available for the pre-order set.

4. Once you are ready to complete your order, click the BAG icon
in the top right corner to review your cart and the ‘Proceed to Checkout’.

6. Within the checkout you'll be given the option to Ship or
Pickup your order; tick the 'Pickup' option to view all the stores that have the item(s) available for click and collect.

6. Once you have successfully placed your order, all non pre-order sets will be shipped/ready for collection. The pre-order set will be shipped once the ship from date is reached. For click and collect pre-orders and additional READY TO PICKUP email telling you that your order is ready to collect will be sent. Please wait to receive this email before collecting your order.

We offer Click and Collect Pre-orders at all of our Australian and New Zealand AG LEGO® Certified Stores. On the product pages, you can click on LOCATIONS + to see the stores where the product is available to purchase/Click & Collect

You will receive a “Ready for Pickup” notification when item is available and be subject to our standard Click and Collect terms and conditions for each item on your order as it becomes available. Please note this may mean you receive multiple “Ready for Pickup” notifications.

You can change your order whilst you are still browsing and shopping. Simply remove it or update your purchase in your online shopping bag.

Cancellations of pre-orders that are being sent to a delivery address can be made up to 5 days before the displayed shipping date . If you have placed an order with Click and Collect, please get in touch with us as soon as possible and we will process the cancellation for you.

*Please note any order that
contains a GWP cannot be cancelled if that item was used to meet the threshold.
This is because the customer would already have received the gift with
purchase.

We can update addresses up until 5 days prior to the ship from/ collection date. Please contact us here

Shopping/Order Limits

We are always grateful to our customers for their interest in our products, but sometimes our most popular LEGO® sets fly off the shelves! To be fair to all our customers, we set a limit per customer on certain items/sets – especially New Releases. You can check that limit by looking at a set’s product page on our website, or by asking one of our team members in store.

For every $1.50 spent in AG LEGO® Certified Stores, you will receive 1 point. Once you reach 100 points, you will receive a $7.50 coupon to put towards your next purchase.

* VIP Points and/or Coupons cannot be used to purchase gift cards.

* VIP Points and/or Coupons cannot be redeemed for cash.

* All AG LEGO® Certified Store VIP Points and/or Coupons expire two (2) years after they are earnt, if they have not been redeemed.

* VIP Points and/or Coupons will not be accrued in any transaction involving the redemption of coupons.

* VIP Coupons once redeemed are not refundable or exchangeable. If you return or exchange any products purchased with VIP Coupons, the previously redeemed coupons will NOT be credited back onto your account.

* Multiple VIP Coupons can be used at one time, up to the value of 50% of the total transaction value.

Yes, you will earn AG LEGO® Certified Stores VIP Points and Coupons for both online and in store purchases.

VIP Program

FREE to join, with no tiers or limits, our VIP Program rewards you every time you shop online or in one of our AG LEGO® Certified Stores.

IT’S FREE!

Sign up online or in store and start collecting points.

EARNING POINTS

For every $1.50 spent in AG LEGO® Certified Stores or online, you will receive 1 point. Once you reach 100 points, you will receive a $7.50 coupon to put towards your next purchase.

For orders placed online, your points are added to your account when your order has been shipped or when you you pick up your order from a store.

In a store your points are added to your account at the time of purchase.

ENJOY EARLY ACCESS

Enjoy Early Access to some of our most desirable products, invitations to special events and VIP-only promotions such as Double Points.

Not a member? What are you waiting for? Sign up ONLINE or IN STORE now.

General T&CS

* VIP Points and/or Coupons cannot be used to purchase gift cards.

* VIP Points and/or Coupons cannot be redeemed for cash.

* All AG LEGO® Certified Store VIP Points and/or Coupons expire two (2) years after they are earnt, if they have not been redeemed.

* VIP Points and/or Coupons will only be accrued on dollars spent within a transaction. 

* VIP points generally take up to 24 hours to convert into coupons. During triple points promotions, your coupons will take longer to apply to your account (up to 4 days). Please see offer terms and conditions for more details.

* VIP Coupons once redeemed are not refundable or exchangeable. If you return or exchange any products purchased with VIP Coupons, the previously redeemed coupons will NOT be credited back onto your account.

* Multiple VIP Coupons can be used at one time, up to the value of 50% of the total transaction value.

For every $1.50 spent in AG LEGO® Certified Stores, you will receive 1 point. Once you reach 100 points, you will receive a $7.50 coupon to put towards your next purchase.

You currently cannot view your VIP Point balance online. [Coming soon]

However, to view your current coupon balance, please login and view the My Account page.

If you need more information, please visit your nearest store, or Contact our Customer Care Team.

Online Purchases

Points are not applied to your online purchase until it has been shipped.

In the case where you elected to click and collect your order, the points wil be applied on the day that you pick up your order.

Points are typically converted into coupons within 24 hours.

Therefore VIP coupons will be available to use on the day after your order is shipped/you have picked up your order from the store.

Purchased in-store?

Your points will be applied at the time of purchase, and your coupons will be availble to redeem the following day.

Online purchases

Points are not applied to your online purchase until it has been shipped.

In the case where you elected to click and collect your order, the points wil be applied on the day that you pick up your order.

Points are typically converted into coupons within 24 hours.

Therefore VIP coupons will be available to use on the day after your order is shipped/you have picked up your order from the store.

Purchased in-store?

Your points will be applied at the time of purchase, and your coupons will be availble to redeem the following day.

Online Purchases

Points are not applied to your online purchase until it has been shipped.

In the case where you elected to click and collect your order, the points wil be applied on the day that you pick up your order.

Points are typically converted into coupons within 24 hours.

Therefore VIP coupons will be available to use on the day after your order is shipped/you have picked up your order from the store.

Purchased in-store?

Your points will be applied at the time of purchase, and your coupons will be availble to redeem the following day.

TO REDEEM YOUR COUPONS ONLINE

> add the items you wish to purchase to your bag/cart and make a note of the the total amount $ of your items/order

> log in to your account (top right on desktop/computer and at the bottom of the main menu on your mobile)

> view the 'My Account' page

> You will see instructions on how to source a discount code to add to the checkout and REDEEM your coupons

> add the amount in $ you wish to use in coupons. Please note, you can only redeem up to 50% of the total transaction value (this is why it's important to add all the items you want to your bag/cart and make a note of the total value of the items you would like to purchase)

> click 'redeem' - this will give you a promo/discount code - copy this number - you will need to enter this number at the checkout and you will not be able to access/view this again online (if you lose this number please contact customer care to assist you)

> go back to your bag/cart and click the 'CHECK OUT SECURELY' button

> enter the number in the box 'Gift card or discount code' and click 'APPLY"

> you can see that the coupon has been applied and you can see your DISCOUNT

VIP Coupons once redeemed are not refundable or exchangeable. If you return or exchange any products purchased with VIP Coupons, the previously redeemed coupons will NOT be credited back onto your account.

AG LEGO®Certified Stores VIP Coupons can be redeemed both IN STORE & ONLINE. Multiple coupons can be used at one time, up to the value of 50% of the total transaction value.

ONLINE

*Multiple VIP Coupons can be redeemed at one time, up to the value of 50% of the total transaction value.

Please note- you cannot apply multiple coupons at checkout.

To redeem your coupons online

> add the items you wish to purchase to your bag/cart and make a note of the the total amount $ of your items/order

> log in to your account (top right on desktop/computer and at the bottom of the main menu on your mobile)

> view the 'My Account' page

> You will see instructions on how to source a discount code to add to the checkout and REDEEM your coupons

> add the amount in $ you wish to use in coupons. Please note, you can only redeem up to 50% of the total transaction value (this is why it's important to add all the items you want to your bag/cart and make a note of the total value of the items you would like to purchase)

> click 'redeem' - this will give you a promo/discount code - copy this number - you will need to enter this number at the checkout and you will not be able to access/view this again online (if you lose this number please contact customer care to assist you)

> go back to your bag/cart and click the 'CHECK OUT SECURELY' button

> enter the number in the box 'Gift card or discount code' and click 'APPLY"

> you can see that the coupon has been applied and you can see your DISCOUNT

VIP Coupons once redeemed are not refundable or exchangeable. If you return or exchange any products purchased with VIP Coupons, the previously redeemed coupons will NOT be credited back onto your account.

NO, it is not possible to redeem AG LEGO® Certified Stores VIP Coupons during the same transaction in which they are earned.

Points are typically converted into coupons within 24 hours. Therefore, if you make a purchase that qualifies for one (or more) coupons, then you will not be able to redeem those coupons until the day after you made the original transaction.

In order to join the AG LEGO® Certified Stores VIP Program, you must provide us with the following information:

* FIRST & LAST NAME

* A VALID EMAIL ADDRESS

* MOBILE PHONE NUMBER

* POSTCODE.

You can update your email address (or other personal details) at any time either ONLINE or IN STORE. You can also contact our Customer Care team.

As an AG LEGO® Certified Stores VIP Member, you will automatically receive emails regarding your membership and promotions associated with the AG LEGO® Certified Stores. If you unsubscribe from these emails, you will no longer receive important program information.

You will earn AG LEGO® Certified Stores VIP Points every time you make an eligible purchase ONLINE or at any AG LEGO® Certified Store.

VIP Coupons once redeemed are not refundable or exchangeable. If you return or exchange any products purchased with VIP Coupons, the previously redeemed coupons will NOT be credited back onto your account.

For this reason, if you choose to redeem your coupons on a purchase in AG LEGO® Certified Stores, please make sure choose your product carefully.

NO, unfortunately we cannot assign VIP Points to an account once the transaction has been finalised.

Please make sure you inform the store team PRIOR to making the purchase that you are either a member or that you wish to become a member.

NO, you cannot use AG LEGO® Certified Stores Coupons to purchase gift cards or e-card vouchers.

NO, AG LEGO®Certified Stores VIP Points and/or Coupons cannot be redeemed for cash.

NO, you cannot purchase additional AG LEGO® Certified Stores VIP Points and/or Coupons.

YES, all AGLEGO® Certified Store VIP Points and/or Coupons expire two (2) years after they are earnt, if they have not been redeemed.

No, points and/or coupons cannot be transferred to another AG LEGO Certified Stores VIP Account/Member. Please make sure you nominate your preferred account at the time of purchase.

To become a member of the AG LEGO® Certified Stores VIP Program, you must be over eighteen (18) years old AND you must be a legal resident of Australia or New Zealand.

You can become a member of the AG LEGO® Certified Stores VIP Program by signing up IN STORE or ONLINE: lego.bricksmegastore.com/account/register

Please note, if you previously registered IN STORE and wish to SHOP ONLINE, then you must also register for an ONLINE account. To ensure your accounts are linked, please use the same email address as your IN STORE account.

You may cancel your AG LEGO® Certified Stores VIP membership by contacting any AG LEGO Certified Store or by contacting our Customer Care Team. You may be asked security questions related to your account to verify that it is your account. Any accrued AG LEGO® Certified Stores VIP Points will be forfeited at the time of cancellation.

If you fail to meet or observe any of these Terms and Conditions, AG LEGO® Certified Stores reserves the right, at its sole discretion, to terminate your membership with immediate effect.

No compensation will be offered for points earned if your AG LEGO® Certified Stores VIP membership is terminated.

AG LEGO®Certified Stores reserves the right to cancel or remove points which have been issued to your account by mistake or due to a system or human error. AG LEGO®Certified Stores will not tolerate deliberate misuse of the system when/if an error in the number of points occurs and such misuse will lead to termination of the member's account and a ban on future use.

Yes, AG LEGO®Certified Stores reserves the right to cancel or substantially modify the AG LEGO® Certified Stores VIP Program or these Terms and Conditions at any time.If does so, you will be notified by email one (1) month prior to the cancellation or any substantial modification.

Your personal information will be handled by in accordance with our Company Privacy Policy.The Privacy Policy will be updated from time to time and posted on this website.By participating in the AG LEGO Certified Store VIP Program, you acknowledge that you have read and accept the current Privacy Policy.

Personal information provided by you in connection with the AG LEGO® Certified Stores VIP Program will be used for the primary purpose of enabling to administer the AG LEGO®Certified Stores VIP and those secondary purposes disclosed in the PrivacyPolicy.

Please email us at online@bricksmegastore.com if you wish to access, update or remove your personal information or have a privacy related complaint.

Any complaint regarding a breach of the Australian Privacy Principles will be investigated by an authorised officer. The complainant will be advised of the outcome of the investigation as soon as practicable.

No, AG LEGO®Certified Stores cannot be held responsible for any misuse of your account. Further, cannot be held liable for any loss or damage arising from such misuse, hacking etc.

You should contact us immediately if you become aware of any misuse or suspected misuse of your account.

Gift Cards

The AG LEGO® Certified Stores gift card is ONLY valid in the country of issue. The card is redeemable for merchandise only and cannot be exchanged for cash, except where required by law. The card cannot be reloaded or refunded. Any value unused after the Expiry Date may not be refunded and may become the property of the issuer. For balance enquiries or addition of funds, please visit any of our LEGO® Certified Stores. This is not a credit/debit card and carries no implied warranties. Lost or stolen cards will not be replaced. Card has no value until purchased. Treat your gift card as you would cash.

An AG LEGO Certified Store e-Gift Card is an electronic voucher which is purchased online. It is sent via email to the person who purchases the e-Gift Card and is currently only available in Australia.

Please Note: The card will be sent to the person placing the order. It can then be forwarded to the recipient.

As of 14th December 2021 Australian customers can now redeem AG LEGO Certified Store Physical Gift Cards at any AG LEGO Certified Store and online at LEGO.bricksmegastore.com

Please note: The AG LEGO Certified Stores gift card is ONLY valid in the country of issue. New Zealand customers can only redeem this in AG LEGO Certified Store within their country of issue and not online at LEGO.bricksmegastore.com

To redeem your AG LEGO Certified Stores e-Gift Card on https://lego.bricksmegastore.com, simply enter the unique code on the checkout page. The code isn't case sensitive. e-Gift Card balances are applied to the total value of an order.

Note: e-Gift Cards/ Gift Cards not valid at LEGO.com, LEGOLAND® Parks, LEGOLAND Discovery Centres or LEGO® Dreamworld

If the balance available on the e-Gift Card is greater than or equal to the order total, then you can click Complete order.

If the balance available on the e-Gift Card is less than the order total, then you will be prompted to choose a second payment method for the balance before placing the order.

In addition, if your e-Gift Card email contained a PIN, you can also redeem this in one of our stores; just show your e-Gift Card to a team member at the till to process the e-Gift Card as payment. PIN-enabled gift cards were made available to purchase online from 7pm on 15th December 2021.

Those e-Gift Cards purchased online before 7pm 15th December (where a PIN was not provided) cannot be redeemed in stores.

Please do allow up to 24 hours after placing your order to receive all your gift cards via email (if you place an order for more than one gift card, they may not all come through to your inbox at the same time).
Some inboxes (particularly work Microsoft outlook email) have a higher security threshold in place - which means it takes a little longer for you to to receive the gift cards. Unfortunately this delay for “security checks” is out of our control.

If an e-Gift Card has not arrived within a reasonable time frame, please check your junk mail and spam folder. Alternatively please try searching for the subject line - 'Your Gift Card is inside' before contacting our Customer Care team.

An AG LEGO Certified Store Gift Card is a wallet-sized, plastic card that works like a debit card. It can be purchased in any AG LEGO Certified Store and can be used for purchases both in-store and online from the 14th December 2021. Please note: The AG LEGO Certified Stores gift card is ONLY valid in the country of issue. The card is redeemable for merchandise only and cannot be exchanged for cash except where required by law. The card cannot be reloaded or refunded. Any value unused after the Expiry Date may not be refunded and may become the property of the issuer. Lost or stolen cards will not be replaced.

 

An AG LEGO Certified Store E-Gift Card is an electronic gift voucher. It is sent via email in HTML format.

e-Gift cards that have a PIN included within the e-Gift Card email, can be redeemed both in our stores and online.

Where someone has received an e-Gift Card email that does not include a PIN, can ONLY be used on the AG LEGO certified Store website ( https://lego.bricksmegastore.com/).

Please Note: The voucher will be sent to the person placing the order. It can then be forwarded to the recipient.

If you are purchasing a AG LEGO Certified Store E-Gift Voucher for a gift, then you will have to forward the E-Gift Voucher email to the recipient.

Please do allow up to 24 hours after placing your order to receive all your gift cards via email (if you place an order for more than one gift card, they may not all come through to your inbox at the same time).
Some inboxes (particularly work Microsoft outlook email) have a higher security threshold in place - which means it takes a little longer for you to to receive the gift cards. Unfortunately this delay for “security checks” is out of our control.

All AG LEGO Certified Physical Gift Cards bought in a store and all e-Gift Cards purchased online, from 31 March 2018 will expire three years from the issue date.

To check your balance, please visit one of our stores, or email online@bricksmegastore.com

We do not sell our e-Gift Cards anywhere other than this website, and in our stores. If you are offered, or see, an e-Gift Card via 'resell' sites such as gumtree, Facebook marketplace or eBay, please be advised that these are likely to be fraudulent.

We do deactivate all gift cards that are found to be fraudulent; if you purchase one of these cards from a 'reseller', you will be unable to redeem this card, and we are unable to support recouping of any funds you may have lost in purchasing these deactivated gift cards.

If you have any issue with e-Gift Cards bought directly from our website, please do contact us.

No, a gift card can only be redeemed in the same country (and currency) that the gift card was purchased.

So an Australian gift card (purchased in AUD$) can only be used in an Australian store; likewise a New Zealand gift card (purchased in NZD$) can only be redeemed in a New Zealand store.

At this time, e-Gift Cards can only be purchased online in Australia (in AUD$).

NO – once purchased AG LEGO Certified Store Gift Cards or AG LEGO Certified Store E-Gift Cards CANNOT be refunded or returned, unless required by law.

Please email our Customer Support Team at online@bricksmegastore.com

Missing Bricks?

We’re really sorry to hear that something was missing from your new LEGO® set.

LEGO does their best to make every set perfect and they take it very seriously when a faulty one sneaks through. Don’t worry though, they can send you the parts you need!

For any missing bricks, please contact LEGO directly.

https://www.lego.com/en-au/service/replacementparts.

LEGO® Customer Service (Open 24 hours from Monday to Friday)

AU: 1800 823 757
NZ: 0800 480 381

Terms & Conditions

Terms and Conditions:

CURRENT PROMOTIONS

FREE Limited Edition LEGO® Flower Trellis Display (40683) when you spend $240 or more*.

This offer is valid from 19.04.24 to 21.04.24, while stocks last. Receive a FREE LEGO® Flower Trellis Display (40683) gift with purchase, when you spend $240 or more. This promotion is valid online (lego.bricksmegastore.com) and in all AG LEGO® Certified Stores in Australia. Offer is not available to New Zealand Customers. Limit ONE per customer. Excludes purchase of gift cards. Offer valid for members of the AG LEGO® Certified Store VIP program only. The offer is not redeemable for cash, it cannot be redeemed against a prior purchase and is not available in conjunction with any other offer. If you return the product purchased to redeem the FREE LEGO® Flower Trellis Display (40683) set and the total purchase equals less than $240, then the LEGO® Flower Trellis Display (40683) set must also be returned. AG LEGO® Certified Stores reserves the right to amend or cancel this promotion at any time without prior notice. Available in AG LEGO® Certified Stores Australia Only. Offer is not valid at LEGO.com, LEGOLAND® Parks, LEGOLAND® Discovery Centres or LEGO® Certified Store Dreamworld.

Buy 2 LEGO® Build-A-Minifigure (3 Packs) for $30.

This offer is valid from 08.04.24 to 21.04.24. Buy 2 LEGO® Build-A-Minifigure (3 Packs) for $30. Offer is valid in-store and online at AG LEGO® Certified Stores in Australia. Offer valid for members of the AG LEGO® Certified Store VIP program only. Offer is not valid at LEGO.com, LEGOLAND® Parks, LEGOLAND Discovery Centres or LEGO® Dreamworld. The offer is not redeemable for cash and it cannot be redeemed against a prior purchase and is not available in conjunction with any other offer. Offer is not valid on gift cards. AG LEGO® Certified Stores reserves the right to amend or cancel this promotion at any time without prior notice.

Buy 1 LEGO® Pick-A-Brick Box and get the 2nd Box Half Price.

This offer is valid from 08.04.24 to 21.04.24. Buy 1 LEGO® Pick-A-Brick Box/Cup and get the 2nd Box/Cup, Half Price. Offer is valid in-store only at AG LEGO® Certified Stores in Australia. Half-price discount applies to the same size box/cup, in value and cannot be traded up for a Large box / cup ($32.99), for a Small Large / Cup ($16.99) purchase only. Offer valid for members of the AG LEGO® Certified Store VIP program only. Offer is not valid at LEGO.com, LEGOLAND® Parks, LEGOLAND Discovery Centres or LEGO® Dreamworld. The offer is not redeemable for cash and it cannot be redeemed against a prior purchase and is not available in conjunction with any other offer. Offer is not valid on gift cards. AG LEGO® Certified Stores reserves the right to amend or cancel this promotion at any time without prior notice.

PAST PROMOTIONS

FREE LEGO® Water Park (40685) Offer

This offer is valid from 15.04.24 to 16.04.24, while stocks last. Receive a FREE LEGO® Water Park (40685) gift with purchase, when you spend $165 or more. This promotion is valid online (lego.bricksmegastore.com) and in all AG LEGO® Certified Stores in Australia. Offer is not available to New Zealand customers. Offer valid for members of the AG LEGO® Certified Store VIP program only. Limit ONE per customer. Offer is not valid at LEGO.com, LEGOLAND® Parks, LEGOLAND® Discovery Centres or LEGO® Certified Store Dreamworld. The offer is not redeemable for cash, it cannot be redeemed against a prior purchase and is not available in conjunction with any other offer. Excludes the purchase of gift cards. If you return the product purchased to redeem the LEGO® Water Park (40685) set and the total purchase equals less than $165, then the LEGO® Water Park (40685) set must also be returned. AG LEGO® Certified Stores reserves the right to amend or cancel this promotion at any time without prior notice.

Brickman's Big Book of Better Builds (1017)

This offer is valid from 12.04.24 to 13.04.24, while stocks last. Receive a FREE Brickmans Big Book of Better Builds (1017) gift with purchase, when you spend $150 or more. This promotion is valid online (lego.bricksmegastore.com) and in AG LEGO® Certified Stores in Australia, stock will vary per store. Offer is not available to New Zealand customers. Offer valid for members of the AG LEGO® Certified Store VIP program only. Limit ONE per customer. Offer is not valid at LEGO.com, LEGOLAND® Parks, LEGOLAND® Discovery Centres or LEGO® Certified Store Dreamworld. The offer is not redeemable for cash, it cannot be redeemed against a prior purchase and is not available in conjunction with any other offer. Excludes the purchase of gift cards. If you return the product purchased to redeem the Brickman's Big Book of Better Builds (1017) and the total purchase equals less than $150, then the Brickman's Big Book of Better Builds (1017) set must also be returned. AG LEGO® Certified Stores reserves the right to amend or cancel this promotion at any time without prior notice.

FREE LEGO® Micro Rocket Launchpad (40712) gift with purchase

This offer is valid from 09.04.24 to 10.04.24, while stocks last. Receive a FREE LEGO® Micro Rocket Launchpad (40712) gift with purchase, when you spend $320 or more. This promotion is valid online (lego.bricksmegastore.com) and in all AG LEGO® Certified Stores in Australia. Offer is not available to New Zealand customers.  Offer valid for members of the AG LEGO® Certified Store VIP program only. Limit ONE per customer. Offer is not valid at LEGO.com, LEGOLAND® Parks, LEGOLAND® Discovery Centres or LEGO® Certified Store Dreamworld. The offer is not redeemable for cash, it cannot be redeemed against a prior purchase and is not available in conjunction with any other offer. Excludes the purchase of gift cards. If you return the product purchased to redeem the LEGO® Micro Rocket Launchpad (40712) set and the total purchase equals less than $320, then the LEGO® Micro Rocket Launchpad (40712) set must also be returned. AG LEGO® Certified Stores reserves the right to amend or cancel this promotion at any time without prior notice.

AG LEGO® Certified Stores Gift Card Offer

This offer is valid from 05.04.24 to 06.04.24, while stocks last. Receive a FREE $100 AG LEGO® Certified Stores e-gift card, when you purchase the LEGO® Disney™ Snow White and the Seven Dwarfs' Cottage (43242) for $399.99 OR LEGO® ICONS™ Medieval Town (10332) for $399.99 OR LEGO® ICONS™ Land Rover Classic Defender 90 (10317) for $369.99. Offer is valid online (lego.bricksmegastore.com) for shipping and click and collect orders in Australia. Offer is not available in-store. Offer is not avalible to New Zealand Customers. Limit one per transaction. Offer is not valid at LEGO.com, LEGOLAND® Parks, LEGOLAND® Discovery Centres or LEGO® Certified Store Dreamworld. Offer valid for members of the AG LEGO® Certified Store VIP program only. The offer is not redeemable for cash, it cannot be redeemed against a prior purchase and is not available in conjunction with any other offer. Excludes the purchase of gift cards. If you return the LEGO® Disney™ Snow White and the Seven Dwarfs' Cottage (43242) OR LEGO® ICONS™ Medieval Town (10332) OR LEGO® ICONS™ Land Rover Classic Defender 90 (10317) purchased to redeem the $100 AG LEGO® Certified Stores e-gift card and the total purchase equals less than the full price value of the set, then the $100 AG LEGO® Certified Stores e-gift card must also be returned. AG LEGO® Certified Stores reserves the right to amend or cancel this promotion at any time without prior notice.

LEGO® Easter Bunny Hut Offer

This offer is valid from 01.04.24 TO 02.04.24 - RECEIVE  offering a FREE LEGO® Easter Bunny Hut (5005249) gift with purchase promotion online (lego.bricksmegastore.com) and in all AG LEGO® Certified Stores in Australia. Offer is valid when you spend $50
or more, as an AG LEGO® Certified Stores VIP Loyalty member. Available, while stocks last. The offer is not redeemable for cash, it cannot be redeemed against a prior purchase and is not available in conjunction with any other offer and excludes gift with
purchase of gift cards. If you return the product purchased to redeem the LEGO® Easter Bunny Hut (5005249) and the total purchase equals less than $50, then the LEGO® Easter Bunny Hut (5005249) must also be returned. AG LEGO® Certified Stores reserves the
right to amend or cancel this promotion at any time without prior notice. Offer is not valid at LEGO.com, LEGOLAND® Parks, LEGOLAND® Discovery Centres or LEGO® Certified Store Dreamworld.  Limit one per customer. 

LEGO® Creator 3-in-1 sets Offer

The offer is valid from 30.03.24 to 01.04.24, while stocks last and is available to VIP members of AG LEGO® Certified Stores in Australia and New Zealand, when you buy any 3 LEGO® Creator 3-in-1 sets in one transaction, receive 1 additional LEGO® Creator 3-in-1 set FREE. Offer is valid online (lego.bricksmegastore.com) and in all AG LEGO® Certified Stores in Australia and New Zealand.. The FREE LEGO® Creator 3-in-1 set must be of equal or lesser value, to the 3 LEGO® Creator 3-in-1 sets purchased. The offer is not redeemable for cash, it cannot be redeemed against a prior purchase and is not available in conjunction with any other offer. If you return any of the LEGO® Creator 3-in-1 sets purchased to redeem the FREE LEGO® Creator 3-in-1 offer, then the FREE LEGO® Creator 3-in-1 set must also be returned. AG LEGO® Certified Stores reserves the right to amend or cancel this promotion at any time without prior notice. Offer is not valid at LEGO.com, LEGOLAND® Parks, LEGOLAND® Discovery Centres or LEGO® Certified Store Dreamworld.

Mystery Bundle

The offer is valid on 27.03.24 to 29.03.24, offering customers to save $200 on Mystery Bundle comprising SKU #10326 and SKU # 21344, purchased together in 1 transaction, while stocks last. The Mystery Bundle includes the LEGO® Ideas The Orient Express Train (21344) and the LEGO® ICONS™ Natural History Museum (10326) and when purchased together during the promotion period, will be sold at a combined RRP $719.98. Offer is valid online (lego.bricksmegastore.com) and in all AG LEGO® Certified Stores in Australia, while stocks last. Offer is not valid at LEGO.com, LEGOLAND® Parks, LEGOLAND® Discovery Centres or LEGO® Certified Store Dreamworld. Offer valid for members of the AG LEGO Certified Store VIP program only. The offer is not redeemable for cash, it cannot be redeemed against a prior purchase and is not available in conjunction with any other offer. AG LEGO® Certified Stores reserves the right to amend or cancel this promotion at any time without prior notice. Limit of one per customer.

The Build A Minifigure 3-Pack is available for shipping orders only - Click and Collect is not available at this time. However, all our stores have
an extensive range and you can visit any store to build your own minifigure
3-pack in store.

Minifigures are sold in packs of 3 and cannot be
purchased separately.

The three Minifigures will be packed in the 3-Pack plastic packaging
(holder).   

You can add more than one of the same minifigure to your 3-Pack, i.e.
you can order three of the same minifigure.

Sometimes our most popular LEGO® sets really do fly off the shelves; especially at
Christmas. To be fair to all our customers, we set a limit per customer on certain items/sets – we have applied a limit of three Build a Minifigure
3-Packs per customer – i.e. you can order a maximum of 9 of the same
Minifigure.

 The individual Minifigures are as per the images shown – we cannot change any elements e.g., Head / accessories. Once a particular Minifigure
sells out, it will no longer be shown as an option to select in the ‘Build a Minifigure 3-Pack’.

 If you can no longer see your
preferred minifigure on the website, unfortunately, it means it is sold out and
no longer available for purchase. We do replenish these regularly, so please
check back at a later time to see if we have more available 

 The Build a Minifigure 3-Pack, and all of its components, are
non-refundable and not able to be exchanged 

1. Engraving is available on SELECTED colours of our LEGO 2x4 block keychains > those colours that can be engraved will show an ‘Add Engraving’ option on the product page, above the orange 'Add to Bag' button. 

2. Engraved items are available for both shipping and Click and Collect (Pickup within Australia and New Zealand) in all stores except Townsville. 

3. Please do wait until you receive your ‘Ready for pickup’ email before coming into the store. If you come in to collect your order before you have received this email, you may be asked to return at a later time (when engraving has been completed).

4. Engraving is not available on any other items on the website at this time.

5. Only white or black ink will be used for engraving. Black ink will be used on light-coloured blocks e.g., Pink. White ink will be used on all other colours of block
keychains. The colour of ink is automatically applied and we are unable to accept any special requests for changes or different-coloured ink at this time.  

6. All engravings are limited to 8 characters and pre-fixed to sentence case – this means only the first letter can be upper case / capitalised. 

7. All engravings are limited to letters and numbers; symbols and emojis cannot be engraved 

8. Our Engraving machines are able to cater for different characters and accents within different languages. 

9. There are some words which cannot be engraved due to the settings we have in place – if you have any questions, please contact customer care

 

Our stores offer a range of engraving options – each store has different options available, so please do visit a store to talk through how they might be able to accommodate your special request(s). 

Please Note: Engraved and Customised items cannot be returned unless deemed faulty.

For Occupational Health and Safety reasons we do NOT accept refunds or exchanges for customised items such as Pick-A-Brick cups, Build-a-Minifigure and engraved Key Chains.

Frequently Asked Questions

LEGO®Certified Stores are owned and operated by a licensed independent third-party. Offers, promotions, pricing, and inventory may vary, and the LEGO VIP loyalty program will not be available. LEGO® Certified Stores have a separate VIP loyalty program where you can earn points, hear about news, events and special VIP member exclusive offers.

AG LEGO®Certified Stores are operated by Alquemie Group.

We are always grateful to our customers for their interest in our products, but sometimes, our most popular LEGO® sets fly off the shelves! To be fair to all our customers, we set a limit per customer on certain items/sets – especially New Releases. You can check that limit by looking at a set’s product page on our website, or by asking one of our team members in store.

Yes, we are happy to provide a credit note or exchange on Click and Collect orders. An exchange is available for online orders instore, or you can return items to the warehouse for a credit note. In accordance with our Returns & Exchange policy.

Please note that we are unable to offer refunds or any exchanges on Build A Minifigure 3-Pack sets or any items that have been engraved.

All refunds are reverse transactions back to the same payment method you used when you placed your order.

Please allow 3-5 business days for any refunds to appear on your banking statement.

For items purchased using American Express, please note there may be a delay in clearing the funds of 5-7 Business Days due to AMEX’s security feature

If your funds are still not showing in your bank account/against your credit card within 10 business days, please contact us.

Payment Methods

For your convenience, we offer a wide range of the most popular payment methods.

Those shown below are available online, with more payment options availabile in our stores, such as Alipay, apple pay and google pay.

We offer payment via PayPal online in Australia.

You can now also pay with PayPal's new Pay-in-4; simply click on PayPal when you reach the payment stage at the checkout ,and you'll be redirected to PayPal where you can select the Pay-in-4 option when you log in.

ONLINE

You can now shop with Afterpay online in Australia, Unfortunately, we are unable to offer Afterpay on orders placed in NZ$ at this time.

IN OUR STORES

We offer Afterpay as a payment option in our stores in Australia and New Zealand.

Available in Australia only!

IN STORE

You can use Klarna in all our Australian stores.

ONLINE

Klarna can be used as a payment option for orders shipped within Australia. Unfortunately, Klarna will not be available on NZ$ orders shipping to New Zealand.

Zip gives you the freedom to own it today. No fuss, no wait, no worries.

Pay with ZIP for ONLINE Australian purchases.

1. WANT IT – Browse and fill your cart.

2. GET IT – Select ‘Pay with Zip’ at the checkout.

3. OWN IT – The goodies are yours, nothing to pay today!

Pay with ZIP for IN STORE Australian purchases.

1. Download the ZIP app.

2. Tap ‘instore’ in the bottom menu.

3. Select generate payment code, and share or scan your code.

4. Wait for the confirmation and… the goodies are yours, nothing to pay today!

Visit https://zip.co/ for more information.

AVAILABLE AU IN-STORE ONLY.

Its primary product is a digital wallet, Alipay Wallet, which also includes a mobile app that allows customers to conduct transactions directly from their mobile devices.

How do I use Alipay IN STORE?

1. Download the Alipay app.

2. Take your items to the counter and ask to pay by Alipay.

3. On you App, Press 1 to scan QR code.

3. Our Brick Specialists will prompt you to scan a QR code displayed on terminal.

4. Review payment in-app and confirm.

Visit https://global.alipay.com/platform/site/ihome for more information

Personal Details

To update your personal details, please visit one of our stores, or Log into your account and follow the prompts.

Yes. At AG LEGO Certified Stores, we take your privacy seriously. For more information please refer to our Privacy Policy. We store any information you give us securely and we use high-level SSL encryption technology which is the most advanced security software currently available for online transactions.

New Stores

You will be the first to know about any new store announcements by following us on Instagram and Facebook @legocertifiedstores_anz.