Support

Missing Bricks?
We’re really sorry to hear that something was missing from your new LEGO® set.
LEGO does their best to make every set perfect and they take it very seriously when a faulty one sneaks through. Don’t worry though, they can send you the parts you need!
For any missing bricks, please contact LEGO directly.
https://www.lego.com/en-au/service/replacementparts.
LEGO® Customer Service (Open 24 hours from Monday to Friday)
AU: 1800 823 757
NZ: 0800 480 381
Payment Methods
For your convenience, we offer a wide range of the most popular payment methods.

Click & Collect
Shop online & pick up in store
Click & Collect is a FREE service that allows you to order online and pick up your purchase from your preferred AG LEGO Certified store.
SKIP THE QUEUES!
Terms & Conditions
Shopping/Order Limits
We are always grateful to our customers for their interest in our products, but sometimes our most popular LEGO® sets fly off the shelves! To be fair to all our customers, we set a limit per customer on certain items/sets – especially New Releases. You can check that limit by looking at a set’s product page on our website, or by asking one of our team members in store.
Deliveries & Returns
Home Delivery
We do not currently offer a delivery/shipping service. We are hoping to offer this service to our customers soon.
VIP Program
FREE to join, with no tiers or limits, our VIP Program rewards you every time you shop online or in one of our AG LEGO® Certified Stores.
IT’S FREE!
Sign up online or in store and start collecting points.
EARNING POINTS
For every $1.50 spent in AG LEGO® Certified Stores, you will receive 1 point. Once you reach 100 points, you will receive a $7.50 coupon to put towards your next purchase.
ENJOY EARLY ACCESS
Enjoy Early Access to some of our most desirable products, invitations to special events and VIP-only promotions such as Double Points.
Not a member? What are you waiting for? Sign up ONLINE or IN STORE now.