DELIVERY INFORMATION
- All exact shipping costs are calculated at the checkout, but a guide is provided below.
- Your order can be sent in multiple parcels from different locations within Australia > you will be provided a shipping tracking number for each parcel we send to you, and we will keep you updated throughout your order's journey.
- Please note, not all of our stores are able to ship orders to you, some of our stores only offer click & collect at this time.
- Orders to New Zealand are sent from Australia.
- All NZ customs duties and taxes are the responsibility of the recipient (the customer) - all orders over $1000NZD are subject to additional payments to NZ customs.
- Please note we are currently experiencing delays within NZ customs of up to 15 working days.
- During Christmas and New Year - all orders are subject to additional delays due to shipping carrier reduced capacity across public holidays.
|
Weight |
Service |
Time |
Estimated Cost |
|
Under 3KG |
Standard |
2-7 Days |
$10 AUD |
|
Under 3KG |
Express |
1-4 Days |
$15 AUD |
*Lead times are from dispatch date and are business days
|
Weight |
Service |
Time |
Cost |
|
3KG and over |
Standard |
2-7 Days |
Calculated at Checkout |
|
3KG and over |
Express |
1-4 Days |
Calculated at Checkout |
We use Australia Post for our Australian orders. PLEASE NOTE – We ship from multiple locations and Australia Post are currently experiencing delays due to COVID-19. Our team are working hard dispatching orders on time, but deliveries may be delayed. Once your order is dispatched, you can use your tracking number to view updates on your order's progress.
Australia Post are experiencing extended delays within their network due to a significant increase in demand. Please allow for 2-3 business days on top of our usual time frames.
Please note - You may receive multiple items separated into multiple orders and delivered separately under different tracking numbers. If this occurs, you will receive an email notification advising you of a partial order delivery. No additional shipping charges will be applied to orders that are sent in multiple parcels.
NEW ZEALAND DELIVERY
All our orders are sent from Australia and we generally use Australia Post/NZ Post to get your orders to you. For our larger sets and orders with multiple items, we use a range of carriers. Once your order has been shipped, you will receive an e-mail notification with a tracking number.
Your parcel should arrive within 5-7 business days from the time the order has been dispatched (and you receive your shipping tracking number via email).
Your shipping fees will be calculated at the checkout. As a guide, they range from $13 to $110, depending on the size and weight of your order (our largest set is 12.5kg).
Please note there may be some small shipping delays for orders placed on or after Friday 25th February 2022, due to adverse weather conditions and flooding within Queensland, where our main warehouse is based. We will advise those with orders impacted by any significant delay via email.
All orders over $1000NZD are subject to additional payments to NZ customs. All NZ customs duties and taxes are the responsibility of the recipient (the customer)
FAQ'S
Unfortunately, not all items are available for delivery, in the instance the product is not in stock in our warehouse or a store that has shipping facilities, you will be prompted to remove the item that is only available for click and collect at the checkout, in order to be able to proceed with placing your shipping order.
Not all our stores are able to offer delivery at this time.
CAN I CHANGE/CANCEL MY ORDER?
You can change your order whilst you are still browsing and shopping. Simply remove it or update your purchase in your online shopping bag.
However, because we send out our online orders so quickly, unfortunately we are not able to process cancellations of orders that are being sent to a delivery address. If you have placed an order with Click and Collect pick up, please get in touch with us as soon as possible and we will process the cancellation for you.
Once you have placed your order online, your order should be dispatched within 1-2 business days. We try to send out all orders out as soon as possible.
In order to get your items to you on time, we may send them in two or more parcels, that may arrive at different times. If we do have to send your order to you in more than one parcel, you will receive an email notification to let you know. No additional shipping charges will be applied to partial orders.
Once your order has been shipped, you will receive an e-mail notification with a tracking number.
IS MY ORDER DELAYED FOR COVID 19 REASONS?
You can keep up-to-date with the latest news on mailing services from Australia Post, like possible delays due to Covid-19 here
HOW CAN I TRACK MY ORDER?
When your order has been processed, you will receive an order confirmation via email. Once your order has been dispatched you will receive a new email on the estimated delivery date along with your tracking details. |
The best way to track and manage your deliveries is with the Australia Post mobile app. Get the AusPost app |
DO YOU DELIVER INTERNATIONALLY?
Yes, we deliver to New Zealand.
Unfortunately, we are not able to ship to any other countries outside of Australia and New Zealand.
WHAT ARE PARTIAL ORDERS?
Orders with multiple items may be split into multiple orders and delivered separately under different tracking numbers. If this occurs, you will receive an email notification advising you of a partial order delivery. No additional shipping charges will be applied to partial orders.
WHO CAN I CONTACT FOR MORE INFORMATION?
If you have any questions or concerns regarding your order please do not hesitate to contact our customer care via email online@bricksmegastore.com or phone 1300 832 843.
Our customer care service is open Monday to Thursday from 8am 4:30pm and Friday 8am – 4pm AEST
SUBMIT AN INQUIRY
We will aim to respond to all enquiries within 1-2 business days.
