Unfortunately, not all items are available for delivery, in the instance the product is not in stock in our warehouse or a store that has shipping facilities, the item is only available for Click and Collect. Simply remove the item that is only available for click and collect to proceed to select delivery for your method for all other items.
CAN I CHANGE/CANCEL MY ORDER?
You can change your order whilst you are still browsing and shopping. Simply remove it or update your purchase in your online shopping bag.
However, because we send out our online orders so quickly, unfortunately we are not able to process cancellations of orders that are being sent to a delivery address. If you have placed an order with Click and Collect pick up, please get in touch with us as soon as possible and we will process the cancellation for you.
Once you have placed your order online, your order should be dispatched within 1-2 business days. We try to send out all orders out as soon as possible.
In order to get your items to you on time, we may send them in two or more parcels, that may arrive at different times. If we do have to send your order to you in more than one parcel, you will receive an email notification to let you know. No additional shipping charges will be applied to partial orders.
Once your order has been shipped, you will receive an e-mail notification with a tracking number.
IS MY ORDER DELAYED FOR COVID 19 REASONS?
You can keep up-to-date with the latest news on mailing services from Australia Post, like possible delays due to Covid-19 here
HOW CAN I TRACK MY ORDER?When your order has been processed, you will receive an order confirmation via email. Once your order has been dispatched you will receive a new email on the estimated delivery date along with your tracking details.
Track your order by entering your consignment number via https://auspost.com.au/mypost/track (Keep in mind, tracking info may not be available for at least 12 hours after dispatch).
DO YOU DELIVER INTERNATIONALLY?
Unfortunately we are only able to deliver to Australia at this time.
WHAT ARE PARTIAL ORDERS?
Orders with multiple items may be split into multiple orders and delivered separately under different tracking numbers. If this occurs, you will receive an email notification advising you of a partial order delivery. No additional shipping charges will be applied to partial orders.
WHO CAN I CONTACT FOR MORE INFORMATION?
If you have any questions or concerns regarding your order please do not hesitate to contact our customer care via email email@example.com or phone 1300 832 843.
Our customer care service is open Monday to Thursday from 8am 4:30pm and Friday 8am – 4pm AEST
SUBMIT AN INQUIRY
We will aim to respond to all enquiries within 1-2 business days.