DELIVERY INFORMATION
- All exact shipping costs are provided at the checkout; guides to our delivery fees are displayed below.
- Please note, not all of our stores are able to ship orders to you, some of our stores only offer click & collect at this time.
- Orders to New Zealand are now sent within New Zealand (as of 2pm on 15/12/22)
Orders with a weight of under 3kg
| Service | Time* | Estimated Cost |
| Standard | 2-7 Days | $12 AUD |
| Express | 1-4 Days | $15 AUD |
Orders with a weight of 3kg or more
| Service | Time* | Estimated Cost |
| Standard | 2-7 Days |
Calculated at Checkout |
| Express | 1-4 Days | Calculated at Checkout |
*Lead times are from dispatch date and are business days
Same Day Delivery (select postcodes in Sydney and Melbourne metro areas)
Our Same Day Delivery service is available for Australian customers within the Sydney and Melbourne metro areas (select postcodes and subject to item availability) for orders placed before midday on Monday to Friday. If Same Day Delivery is available for your order, you’ll see it displayed as an option to select at the Checkout.
Orders will be delivered with contactless delivery between 2pm and 8pm Monday to Friday (excluding public holidays) via our partner Get it Fast. Orders placed after midday Monday to Friday, or on weekends and public holidays, will be delivered the next business day.
You’ll receive emails and a Get it Fast tracking link to track your order; there will be an update at each stage of delivery, from pick up, right the way through to delivery, which is when you will receive a photo of the safe place the parcel has been left.
The fee for this service is $20.
Scroll down this page to see FAQs regarding this service.
NEW ZEALAND DELIVERY
PLEASE NOTE: Due to the unfolding Auckland Flood Emergency, there will be a delay to all NZ Post parcels. All our Parcels are sent from our Auckland store and will not be collected by NZ Post until their services in Auckland are resumed. Contingency plans are being implemented to ensure items reach their destinations as safely and quickly as possible.
In addition, all parcels that are addressed to Auckland, Northland, Bay of Plenty, Waikato, Gisborne and Nelson regions on Auckland, Northland and Nelson and noted as 'In Transit' via the tracking link, are suspended and subject to delivery delays. We will continue to update this page (and customers via email) as we receive more information from NZ Post - you can also find the latest updates from NZ Post on full service impacts HERE
All orders are sent within New Zealand via a Standard NZ Post service and take 1-4 days for delivery.
North Island Regions
| Up to 3kg | Over 3kg - exact cost calculated at Checkout |
| $8 | Between $10 & $20 |
South Island Regions
| Up to 3kg | Over 3kg - calculated at Checkout |
| $20 | Between $25 & $61 |
Note - If you placed your order on or before 2pm on 15th December, your order was dispatched from Australia and your parcel should arrive within 5-7 business days [once your order has been dispatched - which is when receive your shipping tracking number via email].
All orders over $1000NZD are subject to additional payments to NZ customs. All NZ customs duties and taxes are the responsibility of the recipient (the customer).
We use Australia Post for our Australian orders. PLEASE NOTE – We ship from multiple locations.
Your order can be sent in multiple parcels from different locations within Australia > If this occurs, you will receive an email notification advising you of a partial order delivery. You will be provided a shipping tracking number for each parcel we send to you, and we will keep you updated throughout your order's journey. No additional shipping charges will be applied to orders that are sent in multiple parcels.
Orders to WA and SA Delivery Delays
Due to the shipping delays to WA and SA outlined below, we highly recommend that you place your order with Express Shipping to ensure that your parcels reach you in the fastest way possible (ahead of Christmas).
Orders to SA and WA placed before 19/11 and still 'in transit'.
We will be reaching out to those customers who have parcels affected by the delays as soon as we receive further information from Australia Post. We regret that we are unable to upgrade parcels from Standard to Express shipping that are already marked as 'fulfilled' and are therefore in transit to you. We will continue to update this page as we receive more information - For the latest information directly from Australia Post, please click here.
Commentary and guidance from Australia Post
"Following heavy rain and flooding, the Sydney to Perth rail line is closed and will remain that way for some weeks ahead. Unfortunately, the Melbourne-Adelaide rail link has also been closed due to damage caused by a train derailment earlier this week, and its recovery date is unknown at this stage. With both rail lines impacted and based on current information available to us, all freight and logistics services are likely to experience significant challenges and we expect there will be delivery delays.The greatest current impact is on items traveling via Parcel Post and StarTrack Express to Western Australia from the east of Australia, which by our current estimates, may take up to an additional two weeks to arrive. We're closely monitoring our network against our recommended final lodgement dates for Christmas, to ensure they remain accurate.
FAQ'S
Unfortunately, not all items are available for delivery, in the instance the product is not in stock in our warehouse or a store that has shipping facilities, you will be prompted to remove the item that is only available for click and collect at the checkout, in order to be able to proceed with placing your shipping order.
Not all our stores are able to offer delivery at this time.
CAN I CHANGE/CANCEL MY ORDER?
You can change your order whilst you are still browsing and shopping. Simply remove it or update your purchase in your online shopping bag.
However, because we send out our online orders so quickly, unfortunately we are not able to process cancellations of orders that are being sent to a delivery address. If you have placed an order with Click and Collect pick up, please get in touch with us as soon as possible and we will process the cancellation for you.
In order to get your items to you on time, we may send them in two or more parcels, that may arrive at different times. If we do have to send your order to you in more than one parcel, you will receive an email notification to let you know. No additional shipping charges will be applied to partial orders.
Once your order has been shipped, you will receive an e-mail notification with a tracking number.
For Same Day Shipping in Australia, we pick and pack orders within the same business day
When your order has been processed and a tracking number is available, you will receive a shipping confirmation via email.
STANDARD AND EXPRESS > Once your order has been dispatched you will receive a new email on the estimated delivery date along with your tracking details; you can use your tracking number to view updates on your order's progress. For orders sent via Australia Post, you can also track your order by entering your consignment number and searching via the Australia Post App. Parcel tracking at your fingertips Our mobile app makes it easy to track and manage your deliveries from your smartphone, tablet or smartwatch. Plus, it’s free!
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The best way to track and manage your deliveries is with the Australia Post mobile app. Get the AusPost |
HOW CAN I TRACK MY AUSTRALIAN SAME DAY DELIVERY ORDER?
When your order has been processed and a tracking number is available, you will receive a shipping confirmation via email. We partner with Get It Fast, who will update you at every stage of the parcel's journey via a combination of email and SMS. Please note same day deliveries are made with contactless *not signed for Delivery. You will receive an email with a photo of the safe place the parcel has been left, along with a map of the location the parcel was left.
HOW CAN I TRACK MY NEW ZEALAND ORDER?
When your order has been processed and a tracking number is available, you will receive a shipping confirmation via email. You will receive further updates directly from NZ Post via email.
WHAT ARE PARTIAL ORDERS?
Orders with multiple items may be split into multiple orders and delivered separately under different tracking numbers. If this occurs, you will receive an email notification advising you of a partial order delivery. No additional shipping charges will be applied to partial orders.
SAME DAY DELIVERY FAQS
How quickly will I get my order?
Order before midday Monday to Friday, and you’ll have your order delivered by 8pm that same day!
Bookings placed after 12pm, or on a weekend or public holiday, will be delivered the next business day.
Do you offer contactless delivery?
All our orders for Same Day Delivery are contactless; this is so you don’t need to wait around all day for your orders to be delivered… our deliveries are generally made between 2pm and 8pm.
Will I be able to track my order?
Yes, you will receive emails at each stage of the delivery; from pick up, right the way through to delivery. And you will receive a tracking number and link – so you can see your parcel’s progress on the Get it Fast website
You’ll receive an email with a photo and a map of the location where the parcel has been left.
Can I provide a specific time for delivery?
Unfortunately, we are unable to offer the ability to offer a specific time, or day for delivery.
How will I know when my order has been delivered?
You’ll receive an email with a photo and a map of the location where the parcel has been left.
Are all LEGO products eligible for Same Day Delivery?
There are no restrictions to the type of products that can be delivered to you with our Same Day Delivery service – however, we are restricted to select postcodes within Sydney and Melbourne metro suburbs, and availability of product in the stores that send out the orders to those postcodes.
If Same Day Delivery is an option for the item(s) you have chosen, the Same Day Delivery option will display on the Delivery page in the checkout.
We will be adding more postcodes over the coming weeks and months (as well as an additional postcode ‘look up’ to see available delivery/pick up options before you get to the checkout) – we will advise customers of these service extensions, via our emails and social media pages.
Not signed up to our emails? You can sign up to become a VIP member and receive our emails here, or you can follow us on Instagram and/or Facebook.
I have more questions about Same Day Delivery...
We love questions! But this delivery service is operated independently by Get it Fast, so you’ll need to communicate with them directly to find out the status of your order. Email the team at customerservice@getitfast.com.au (they are on hand between 9am and 9pm daily), or visit the Get it Fast website for more information.
WHO CAN I CONTACT FOR MORE INFORMATION?
If you have any questions or concerns regarding your order please do not hesitate to contact our customer care via email online@bricksmegastore.com or phone 1300 832 843.
Our customer care service is open Monday to Thursday from 8am 4:30pm and Friday 8am – 4pm AEST
SUBMIT AN INQUIRY
We will aim to respond to all enquiries within 1-2 business days.
