Items Lost In Transit Email Template Shipping Orders
Thank you for your recent order #aglcs39760 (INSERT ORDER NUMBER)
Unfortunately the following item/s was lost in transit: LEGO® Marvel Miles Morales Mech Armor
We have issued you with a refund for $19.99
If you have any issues or concerns, please contact online@bricksmegastore.com.
Kind Regards,
AG LEGO Certified Store – Customer Care
Items Unavailable Email Template Shipping Orders (Use this if item cannot be sourced from an alternative location)
Thank you for your recent order #aglcs39760 (INSERT ORDER NUMBER)
Unfortunately the following item/s are not currently available: LEGO® Marvel Miles Morales Mech Armor
We have issued you with a refund for $19.99
If you have any issues or concerns, please contact online@bricksmegastore.com.
Kind Regards,
AG LEGO Certified Store – Customer Care
Items Unavailable Email Template Click & Collect Orders
Thank you for your recent order #aglcs39760 (INSERT ORDER NUMBER)
Unfortunately the following item/s are not currently available: LEGO® Marvel Miles Morales Mech Armor
We have issued you with a refund for $19.99
If you have any issues or concerns, please contact
broadway@bricksmegastore.com (INSERT YOUR STORE EMAIL)
Kind Regards,
AG LEGO Certified Store – Broadway (INSERT YOUR STORE)
Items Do Not Meet Our Quality Standards Email Template
Thank you for your recent order #aglcs40206 (INSERT YOUR STORE)
Unfortunately, the following item/s LEGO® Vidiyo Bandmates (43101) do not meet our high product quality standards. We have issued you with a refund for $15.00
If you have any issues or concerns, please contact online@bricksmegastore.com.
Kind Regards,
AG LEGO Certified Store – Customer Care
Items Shipped Separately - Used when items are oversold in your store and a Manual label is issued
Thank you for your recent order with us. One of the items you ordered LEGO® Creator Expert Corner Garage- (10264) - has been shipped separately from the other item/s you ordered. You can track its progress with this tracking number: 34MGQ500002001000964504
We apologise for any inconvenience caused and if you have any questions or concerns, please do not hesitate to contact us.
AG LEGO Certified Store – Customer Care
COVID Click & Collect Template
Hi (INSERT NAME)
Thank you for your recent Click & Collect order, AGLCS3903, at Charlestown.
We are looking to confirm that you will be able to pick up your complete order within the 5-day pick up window, as outlined in our Click & Collect T&C’s, under the current NSW restrictions? If you are unable to pick up your order under the NSW restrictions, please advise as we will have to cancel and refund your order at this time. When restrictions ease, you are more than welcome to process another order for your items.
Alternatively, we offer shipping Australia-wide through our website lego.bricksmegastore.com, pending stock availability of some lines at our shipping locations. At this time, we are unable to ship your orders out of Charlestown.
AG LEGO Certified Store – Charlestown (INSERT YOUR STORE)
Customer Reminder to Pickup
It’s time to start building!
Your order is currently waiting to be collected from our <insert store name> store.
Please pickup your items by <insert time and day>, as it has now been 5 days since the order was placed.
If you have any questions about your order, please advise as by replying to this email. If we do not hear from you within the next 24hrs, we will have to cancel and refund your order as per our terms and conditions.
AG LEGO Certified Store – Broadway (INSERT YOUR STORE)
Customer was Overcharged for their online order
Thank you for your recent order #aglcs45524
Unfortunately, you were overcharged for your order. We have issued you with a refund for x amount.
If you have any issues or concerns, please contact newmarket@bricksmegastore.com
Kind Regards,
AG LEGO Certified Store – Newmarket
Delay in Dispatch Template
Thank you for your recent order with us
We have experienced some slight delays in shipping your items to you. We would like to sincerely apologise for any inconvenience this may have caused.
Our aim is to send out our express shipping orders within one business day of the order being placed; in this case we didn’t meet this timeline, so we have refunded you the cost of the express Shipping.
Please note that if you have not yet received your shipping confirmation with your tracking number - this will be with you shortly.
We apologise again and if you have any questions or concerns, please do not hesitate to contact us.
AG LEGO Certified Stores
REFUND SHIPPING FOR DELAY IN DISPATCH
Thank you for your recent order with us.
We have experienced some delays in shipping your items to you. We would like to sincerely apologise for any inconvenience this may have caused.
Our aim is to send out our express shipping orders within one business day of the order being placed; in this case we didn’t meet this timeline, so we have refunded you the cost of the express Shipping.
Please note that if you have not yet received your shipping confirmation with your tracking number - this will be with you shortly.
We apologise again and if you have any questions or concerns, please do not hesitate to contact us.
AG LEGO Certified Stores
