- All exact shipping costs are provided at the checkout; guides on delivery fees are displayed below.
- Within Australia, your order can be sent in multiple parcels from different locations > you will be provided a shipping tracking number for each parcel we send to you, and we will keep you updated throughout your order's journey.
- Please note, not all of our stores are able to ship orders to you, some of our stores only offer click & collect at this time.
- Orders to New Zealand are now sent domestically within New Zealand. (From midday 15/12/22)
WA and SA shipping addresses only - we recommend ordering with EXPRESS shipping; significant delays are affecting Standard delivery in these states. Scroll down for more info.
Orders with a weight of under 3kg
|Standard||2-7 Days||$12 AUD|
|Express||1-4 Days||$15 AUD|
Orders with a weight of 3kg or more
Calculated at Checkout
|Express||1-4 Days||Calculated at Checkout|
We use Australia Post for our Australian orders. PLEASE NOTE – We ship from multiple locations, so you may receive multiple items separated into multiple orders and delivered separately under different tracking numbers. If this occurs, you will receive an email notification advising you of a partial order delivery. No additional shipping charges will be applied to orders that are sent in multiple parcels. Once your order is dispatched, you can use your tracking number(s) to view updates on your order's progress.
NEW ZEALAND DELIVERY
PLEASE NOTE: Due to the unfolding Auckland Flood Emergency, there will be a delay to all NZ Post parcels. All our Parcels are sent from our Auckland store and will not be collected by NZ Post until their services in Auckland are resumed. Contingency plans are being implemented to ensure items reach their destinations as safely and quickly as possible.
In addition, all parcels that are addressed to Auckland, Northland, Bay of Plenty, Waikato, Gisborne and Nelson regions on Auckland, Northland and Nelson and noted as 'In Transit' via the tracking link, are suspended and subject to delivery delays. We will continue to update this page (and customers via email) as we receive more information from NZ Post - you can also find the latest updates from NZ Post on full service impacts HERE
All orders are sent within New Zealand via a Standard NZ Post service and take 1-4 days for delivery.
North Island Regions
|Up to 3kg||Over 3kg - exact cost calculated at Checkout|
|$8||Between $10 & $20|
South Island Regions
|Up to 3kg||Over 3kg - calculated at Checkout|
|$20||Between $25 & $61|
**NEW** Australian Same Day Delivery (select Sydney and Melbourne metro postcodes)
Our Same Day Delivery service is available for Australian customers within the Sydney and Melbourne metro areas (select postcodes and subject to item availability) for orders placed before midday on Monday to Friday. If Same Day Delivery is available for your order, you’ll see it displayed as an option to select in 'Delivery' at the Checkout.
Orders will be delivered with contactless delivery between 2pm and 8pm Monday to Friday (excluding public holidays) via our partner Get it Fast. Orders placed after midday Monday to Friday, or on weekends and public holidays, will be delivered the next business day.
You’ll receive emails, SMS and a Get it Fast tracking link to track your order; there will be an update at each stage of delivery - from pick up, right the way through to delivery, which is when you will receive a photo of the safe place the parcel has been left.
The fee for this service is $20.
For more information, please click here.
NEED MORE HELP OR INFO?
If you have any questions or concerns regarding your order please do not hesitate to contact our customer care via email firstname.lastname@example.org or phone 1300 832 843. Our customer care service is open Monday to Thursday from 8am 4:30pm and Friday 8am – 4pm AEST.